Healthcare Front Office Representative

2 weeks ago


Prescott, Arizona, United States Exceptional Health Care Full time

The Receptionist for Healthcare Services serves as the initial point of interaction within the organization and is accountable for the following responsibilities:

Key Responsibilities:

  • Ensure all patients and team members are treated with respect and dignity.
  • Foster open communication across departments to promote a collaborative work environment.
  • Engage professionally and effectively with patients, visitors, and service providers.
  • Exhibit the ability to manage a dynamic work environment with professionalism and composure.
  • Welcome all patients and visitors in a friendly, courteous, and professional manner.
  • Uphold confidentiality and adhere to HIPAA regulations.
  • Efficiently register patients for Emergency Room, Direct Admissions, and Outpatient Services in compliance with EMTALA.
  • Collect essential patient demographics, financial details, consents, and other required documentation.
  • Identify insurance plans, verify benefits, and conduct Admission Notifications and Authorizations for both admissions and outpatient services.
  • Provide explanations of benefits and collect ER copayments, deductibles, and self-pay amounts upfront.
  • Process payments and maintain regular communication with the Central Billing Office to rectify discrepancies.
  • Execute patient status changes as directed by clinical staff.
  • Maintain patient records, including file creation, document scanning into the EMR, chart auditing for completeness, filing, and occasional shredding.
  • Answer, screen, and direct incoming calls efficiently.
  • Assist with cash deposits and reconciliations during shift transitions.
  • Accurately maintain all spreadsheets and patient logs.
  • Perform clerical tasks such as mail delivery, faxing, copying, and scanning.
  • Carry out additional duties as assigned.
Qualifications:
  • Preferred experience in Emergency Room (ER) or Patient Registration.
  • Familiarity with insurance identification and terminology is preferred.
  • Knowledge of insurance verification and benefit descriptions is preferred.
  • Understanding of Admission Notifications and Insurance Authorizations.
  • Proficient in Medical Terminology.
  • Strong organizational abilities.
  • Competent computer skills.
  • Excellent communication and customer service skills.
  • Current background clearance and satisfactory background check results.
  • High School Diploma or GED.
  • Dedication to patient and family satisfaction.
Schedule:
  • PRN, including weekends, day and night shifts.
  • Day shift from 10 AM to 10 PM, with weekend and holiday availability required.
Benefits:
  • Health insurance coverage.
  • 401(k) retirement plan.
  • Dental insurance.
  • Vision insurance.
  • 401(k) matching contributions.
  • Life insurance.
  • Paid time off.


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