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Salesforce Solutions Administrator

2 months ago

Dallas, Texas, United States AmazonWebServices Full time

Overview: The Salesforce Success Central (SFSC) Team is in search of a Salesforce Administrator who possesses a proven track record in delivering, maintaining, and enhancing Salesforce solutions.

Role Responsibilities: As an Administrator, you will serve as a primary contact for user groups and global teams needing configuration and upkeep of Salesforce applications, alongside advanced reporting and training.

Your role will involve direct engagement with system/data, leading technical projects or segments of projects, and configuring solutions that are user-friendly, scalable, extensible, and maintainable on the Salesforce platform.

Key Responsibilities:

  • Oversee CRM, addressing support requests and escalated administrative needs of users by providing timely and comprehensive resolutions to technical challenges and business support issues.
  • Hands-on configuration of all new and existing features, including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validation rules, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, and Managed Packages.
  • Focus on enhancing user efficiencies, resolving business/customer issues, devising innovative solutions, and ensuring data integrity across the Salesforce system.
  • Collaborate with business stakeholders to proactively identify, drive, and implement improvements, enhancements, and system customizations that address Amazon's business requirements.
  • Understand the needs of customers, internal sales, and account management teams, translating them into robust business requirements for configuration and development within Salesforce CRM.
  • Engage in the change management process, driving communication efforts across relevant stakeholders.
  • Develop and train local and vendor administrative resources.

A Day in the Life: As a Salesforce Administrator on the SFSC team, you will manage multiple Salesforce implementations, ensuring they operate securely within established guidelines.

You will assess end-user requests and propose scalable, out-of-the-box solutions while safeguarding customer data security.

Your role may also involve guiding internal/vendor resources to assist in building enhancements requested by business users, ensuring adherence to best practices and security protocols.

About the Team: SFSC is a dedicated, centralized team providing Salesforce expertise and managed services to assist teams across Amazon in accelerating their Salesforce journey.

We prioritize security, compliance, operational excellence, and financial responsibility.

About AWS: Amazon Web Services (AWS) is the world's most comprehensive and widely adopted cloud platform, having pioneered cloud computing and continuously innovating.

Work/Life Balance: We value work-life harmony, striving for flexibility as part of our working culture.

Inclusive Team Culture: At AWS, we foster a culture of inclusion that empowers us to embrace our differences.

Mentorship and Career Growth: We provide endless knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a well-rounded professional.

Basic Qualifications:

  • 3+ years of technical product or program management experience
  • 2+ years of software development experience
  • 3+ years of Salesforce Admin/Configuration experience

Preferred Qualifications:

  • 3+ years of direct experience working with engineering teams
  • Bachelor's degree in engineering, computer science, or equivalent
  • Salesforce Advanced Admin Certification

Amazon is committed to a diverse and inclusive workplace.