Clinical Operations Manager RN

6 days ago


El Paso, Texas, United States Las Palmas Medical Center Full time
Job Summary

We are seeking a highly skilled and experienced Clinical Operations Manager RN to join our team at Las Palmas Medical Center. As a key member of our healthcare team, you will be responsible for providing overall coordination in the delivery of medical services and discharge planning for a specified patient population.

Key Responsibilities
  • Utilization Review: Performs concurrent and retrospective review of patient medical records for purposes of utilization review, compliance with requirements of external review agencies, and quality assurance agencies.
  • Discharge Planning: Promotes a cooperative and supportive relationship as liaison with patient, family, facility staff, physicians, funding representatives, and community agencies.
  • Communication: Communicates proactively and cooperatively with Patient Access, Patient Account Services, and Central Verification Office personnel to ensure proper pre-certification and consistency of admissions status designation between physician order and EMR.
  • Clinical Justification: Provides required clinical justification to third-party payers to obtain recertification for continued hospitalization and treatment.
  • Liaison: Serves as a liaison between third-party payers, patient access, PAS, and CVO to ensure communication of all pertinent information regarding level of care, billing, and reimbursement.
  • Financial Resources: Works with the patient and family to identify alternate financial resources available to meet the cost of necessary post-discharge needs or to recommend alternate care options when necessary funding is unavailable.
  • Appeals Process: Initiates an expedited appeals process with payers and communicates with denials management regarding anticipated or verified denials and cooperates with denials management to provide additional clinical information for appeals.
  • Education: Educates patient and family on case manager role and process for contacting the case manager for questions.
  • Discharge Planning Coordination: Coordinates the integration of social services/case management functions into the patient care, discharge, and home planning processes with other hospital departments, external service organizations, agencies, and healthcare facilities.
  • Collaboration: Collaborates with clinical staff in the development and execution of the plan of care and achievement of goals.
  • Interdisciplinary Rounds: Facilitates interdisciplinary patient care rounds and/or conferences to review treatment goals, optimize resource utilization, provide family education, and identify post-hospital needs.
  • Patient Advocacy: Serves as a patient advocate by enhancing a collaborative relationship to maximize the patient's and family's ability to make informed decisions.
  • Referral Process: Facilitates the referral process of next level of care.
Requirements
  • RN Licensure: RN licensure in the state of TX or Compact State.
  • Education: Associates Degree or BSN completion within 3 years of hire date.
  • Experience: Prefer three-five years clinical experience within an acute healthcare setting with recent work history in acute care case management role or related healthcare experience.


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