Retail Operations Manager

4 days ago


Grapevine, Texas, United States Great Wolf Lodge Full time
Job Title: Retail Operations Manager

The Retail Operations Manager plays a crucial role at Great Wolf Lodge, overseeing the retail department to drive strategic planning and development.

About This Role:

This position is responsible for managing staff, ensuring operational objectives are achieved, and maximizing retail profitability.

Key Responsibilities:
  • MERCHANDISING FUNCTIONS:
    • Oversee store display and design, inventory tracking and analysis, merchandise purchasing, par levels and pricing, and merchandise/materials sourcing.
  • LABOR AND EXPENSE MANAGEMENT:
    • Develop and manage labor, COS, and expense budgets.
  • SUPPORTING STAFF:
    • Manage staff, including employee training programs, scheduling, and employee relations.
  • SALES AND ADMINISTRATION:
    • Oversee sales functions, including POS system management, cash handling, budgets, and daily reporting.
    • Administer back-office functions of inventory coordination, including training and maintenance of all department inventories, systems, and reporting.
  • PAYROLL AND SAFETY:
    • Ensure accurate payroll processing, tracking employee hours, and making time-clock changes.
    • Implement safety protocols, ensuring a safe facility and work environment in compliance with regulations.
Requirements:
  • A high school degree or equivalent.
  • Experience in creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel).
  • At least 1 year of supervisory experience in a large retail department.
  • Minimum 3 years of retail experience.
  • Satisfactory completion of a criminal background check and drug screen.
Preferred Qualifications:
  • A four-year college degree or equivalent experience in Retail Management.
  • Previous retail experience in a resort/hotel environment.
  • Demonstrated conflict resolution skills.
  • Commitment to comprehensive analysis, planning, and implementation of work efforts.
  • Able to motivate diverse groups to achieve extraordinary goals.
  • Excellent management skills, including conflict resolution, coaching, development, and teamwork.
Physical Requirements:
  • Ability to sit or stand for extended periods.
  • Lift up to 30 lbs.
  • Bend, stretch, and twist as needed.

We are an equal opportunity employer. Our contractors shall abide by requirements prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.



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