Digital Commerce Strategy Director

2 days ago


Grapevine, Texas, United States GameStop Full time
Job Description:
As a leading global retailer of video games, electronics, and gaming merchandise, GameStop is seeking a seasoned Digital Commerce Strategy Director to lead critical initiatives on GameStop.com. This role is pivotal in owning and optimizing the post-purchase experience, including the management of back-end systems such as Order Management Systems (OMS) and Product Information Management (PIM) platforms.

About Us:
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. We take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide.

Key Responsibilities:
* Own and enhance the post-purchase experience, including order confirmation, fulfillment tracking, post-purchase communications, and customer support workflows.
* Ensure seamless integration and performance of OMS and PIM systems to support business operations.
* Develop and execute a forward-looking product strategy for backend ecommerce processes, focusing on operational efficiency and customer satisfaction.
* Oversee the end-to-end lifecycle of backend product features, from ideation through execution.
* Collaborate with engineering, operations, and other teams to deliver high-quality solutions aligned with business objectives.

Requirements:
* 5+ years of product management experience, preferably within ecommerce, with a strong focus on backend systems and post-purchase processes.
* Expertise with Order Management Systems (OMS) (e.g., IBM Sterling preferred) and PIM platforms.
* Proven track record in optimizing backend ecommerce systems to enhance operational efficiency and customer experience.
* Strong analytical mindset with experience in leveraging data to drive decision-making.
* Familiarity with Agile/Scrum methodologies and product management tools such as JIRA and Confluence.

What We Offer:
* A competitive salary of $120,000 per year, plus benefits and incentives.
* The opportunity to work with a dynamic team of professionals who share your passion for gaming and digital commerce.
* A collaborative work environment that encourages innovation and growth.

Location:
Grapevine, TX (In-office, 5 days a week).

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