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Client Relations Coordinator

2 months ago

Escondido, California, United States Merry Maids Full time
Position Overview:

As a vital member of our team, you will provide comprehensive administrative support for our facilities, which may encompass data management, system enhancements, and payroll processing. You will be responsible for confirming client appointments and updating schedules with the latest client information, ensuring that team members are informed of daily appointments and routes. Additionally, you may assist with onboarding processes, including paperwork and training for new hires.

Your role will also involve supporting both office and field teams as necessary.

Key Responsibilities:

  1. Conducts daily system closeout procedures, entering data related to time spent at client locations, mileage, updating client records, processing payroll weekly, and maintaining the accounts payable system with current invoices.
  2. Updates and organizes schedules with new client information, ensuring team members are equipped with daily appointments and routes.
  3. Coordinates sales opportunities and generates additional revenue through supplementary services such as refrigerator, oven, and window cleaning, as well as disinfection services.
  4. Facilitates the onboarding process for new hires, including paperwork and orientation.
  5. Ensures compliance with HR regulations at the branch, managing associate files, I-9 documentation, bulletin board postings, payroll, and annual safety training.
  6. Handles incoming calls and directs them to the appropriate personnel.
  7. Confirms client appointments effectively.
  8. Prepares laundry for the upcoming day.
  9. Maintains inventory of cleaning supplies and equipment.
  10. May deliver supplies to teams as needed.
  11. Conducts quality control checks and/or follow-up calls with clients.
Education and Experience Requirements:
  • High school diploma or equivalent (GED) with a minimum of 2 years of experience in customer service.
Knowledge, Skills, and Abilities:
  • Strong personal time management and organizational skills.
  • Excellent verbal and written communication abilities.
  • Reliable and adaptable, capable of thriving in a fast-paced work environment.
  • Ability to travel to client locations as required.
  • Proficient in reading and understanding cleaning instructions provided in customized service reports.
  • Familiarity with Microsoft Office applications (Word, Outlook, PowerPoint, Excel).
Disclaimer:

The information provided above is intended to outline the general nature and level of work performed by associates in this role. It is not an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform tasks outside of their normal responsibilities as necessary.

Compensation: $18.00 per hour

At Merry Maids, we foster a positive work environment with flexible scheduling and competitive pay. Join our award-winning team and experience a supportive workplace that values your contributions. We offer paid training, a healthy work/life balance, and genuine opportunities for career advancement. Whether you start as a team member or aspire to become a team captain, trainer, quality assurance supervisor, or manager, we encourage you to shape your career path according to your interests and goals.

We take pride in enhancing our clients' lives, allowing them to enjoy more time with family or engage in activities they love. As trusted in-home professionals, we build strong relationships with our clients, often becoming a valued part of their extended families.

Ready to make a positive impact on our clients' lives?

Apply today

This franchise is independently owned and operated by a Merry Maids franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.