Front Desk Service Associate
7 days ago
We are seeking a motivated and detail-oriented Front Desk Receptionist to join our team at Bayside Enterprises LLC. As a key member of our hospitality staff, you will play a critical role in ensuring the smooth operation of our front desk, providing exceptional guest experiences, and contributing to the overall success of our hotel.
In this role, you will be responsible for managing online and telephonic bookings, verifying guests' payment methods, and maintaining a clean and organized front desk area. You will work closely with our hospitality team to ensure that all guests receive a warm welcome, accurate information about the hotel, and prompt assistance during their stay.
Key Responsibilities:
- Check guests in and out efficiently, ensuring all necessary documentation is complete.
- Manage reservations made online and telephonically, communicating effectively with guests to resolve any issues.
- Verify guests' payment methods during check-in and handle any discrepancies promptly.
- Assign rooms to guests and provide them with relevant information about the hotel and its amenities.
- Organize transport services for guests upon request, ensuring timely arrivals and departures.
Requirements:
- High school qualification or equivalent.
- Previous hospitality experience is advantageous but not mandatory.
- Excellent written and verbal communication skills.
- A well-presented and professional appearance is essential.
- Competency with Microsoft Office.
- Ability to learn on the job.
- Flexible hours to accommodate varying guest needs.
Estimated Salary: $42,000 - $52,000 per year
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Front Desk Associate
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