Hospitality Coordinator
7 days ago
We are seeking a skilled and friendly Front Desk Receptionist to join our team at Bayside Enterprises LLC. As a key member of our hotel staff, you will be responsible for providing exceptional guest experiences from the moment they arrive until their departure.
In this role, you will work closely with our hospitality team to ensure that all guests receive a warm welcome, accurate information about the hotel, and prompt assistance during their stay. Your primary focus will be on managing online and telephonic bookings, verifying guests' payment methods, and maintaining a clean and organized front desk area.
The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively interact with guests from diverse backgrounds. You should also have a strong attention to detail, as accuracy is crucial in this role. Additionally, proficiency in Microsoft Office and ability to learn on the job are essential requirements for success in this position.
Key Responsibilities:
- Check guests in and out efficiently, ensuring all necessary documentation is complete.
- Manage reservations made online and telephonically, communicating effectively with guests to resolve any issues.
- Verify guests' payment methods during check-in and handle any discrepancies promptly.
- Assign rooms to guests and provide them with relevant information about the hotel and its amenities.
- Organize transport services for guests upon request, ensuring timely arrivals and departures.
Requirements:
- High school qualification or equivalent.
- Previous hospitality experience is advantageous but not mandatory.
- Excellent written and verbal communication skills.
- A well-presented and professional appearance is essential.
- Competency with Microsoft Office.
- Ability to learn on the job.
- Flexible hours to accommodate varying guest needs.
Estimated Salary: $45,000 - $55,000 per year
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