Facial Plastic Surgery Front Desk Coordinator
21 hours ago
Rousso Adams Facial Plastic Surgery is seeking a medical receptionist who is enthusiastic, organized, and experienced in a fast-paced environment. This individual will thrive in a position that requires strong computer and communication skills, a calm demeanor under pressure, and familiarity with medical procedures and terminology.
Key Responsibilities- Check-in and check-out patients, ensuring a smooth and efficient experience.
- Schedule patient appointments and maintain provider schedules.
- Manage a multi-line phone system, responding to patient inquiries and addressing their needs promptly.
- Register new patients, verify demographic and insurance information, and direct them to the appropriate team member.
- Monitor the reception area and patient flow, notifying patients of delays and ensuring they are aware of any changes to their schedule.
- Confirm appointments 48 hours in advance and follow up on unconfirmed ones.
- Collect payments for consultations, procedures, skincare products, and spa services.
- Sell skincare products at checkout and sign patients up for loyalty programs and memberships.
- Work closely with the manager to communicate changes to the front desk team.
- High school diploma or equivalent combination of education and experience.
- Knowledge of medical and insurance terminology.
- Proven reliability with no tolerance for tardiness or absenteeism.
- Strong appreciation for maintaining medical records and adherence to HIPAA policies.
- Experience in preparing and maintaining patient records.
- Ability to multitask in high-pressure environments.
- Effective interaction with patients, physicians, and staff members.
- Understanding of clinical organizational structure, workflow, and procedures.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Commitment to quality, safety, and infection control standards.
- Basic knowledge of planning and scheduling techniques.
- Familiarity with medical billing procedures and managed care documentation.
- Must manage a daily-updated patient tracking system.
- Detail-oriented mindset.
- Experience in plastic surgery or dermatology practice, as well as knowledge of skincare products and procedures, is a plus.
Rousso Adams Facial Plastic Surgery is a premier practice specializing exclusively in facial plastic surgery. Our team is dedicated to delivering exceptional facial procedures and providing a warm and supportive environment for our patients. As part of our team, you'll enjoy the added benefit of daily provided lunches, contributing to a rewarding and balanced quality of life at Rousso Adams Facial Plastic Surgery.
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