Facial Plastic Surgery Front Desk Coordinator

21 hours ago


Mountain Brook, Alabama, United States Rousso Adams Facial Plastic Surgery Full time
Job Overview

Rousso Adams Facial Plastic Surgery is seeking a medical receptionist who is enthusiastic, organized, and experienced in a fast-paced environment. This individual will thrive in a position that requires strong computer and communication skills, a calm demeanor under pressure, and familiarity with medical procedures and terminology.

Key Responsibilities
  • Check-in and check-out patients, ensuring a smooth and efficient experience.
  • Schedule patient appointments and maintain provider schedules.
  • Manage a multi-line phone system, responding to patient inquiries and addressing their needs promptly.
  • Register new patients, verify demographic and insurance information, and direct them to the appropriate team member.
  • Monitor the reception area and patient flow, notifying patients of delays and ensuring they are aware of any changes to their schedule.
  • Confirm appointments 48 hours in advance and follow up on unconfirmed ones.
  • Collect payments for consultations, procedures, skincare products, and spa services.
  • Sell skincare products at checkout and sign patients up for loyalty programs and memberships.
  • Work closely with the manager to communicate changes to the front desk team.
Requirements
  • High school diploma or equivalent combination of education and experience.
  • Knowledge of medical and insurance terminology.
  • Proven reliability with no tolerance for tardiness or absenteeism.
  • Strong appreciation for maintaining medical records and adherence to HIPAA policies.
  • Experience in preparing and maintaining patient records.
  • Ability to multitask in high-pressure environments.
  • Effective interaction with patients, physicians, and staff members.
  • Understanding of clinical organizational structure, workflow, and procedures.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Commitment to quality, safety, and infection control standards.
  • Basic knowledge of planning and scheduling techniques.
  • Familiarity with medical billing procedures and managed care documentation.
  • Must manage a daily-updated patient tracking system.
  • Detail-oriented mindset.
  • Experience in plastic surgery or dermatology practice, as well as knowledge of skincare products and procedures, is a plus.

Rousso Adams Facial Plastic Surgery is a premier practice specializing exclusively in facial plastic surgery. Our team is dedicated to delivering exceptional facial procedures and providing a warm and supportive environment for our patients. As part of our team, you'll enjoy the added benefit of daily provided lunches, contributing to a rewarding and balanced quality of life at Rousso Adams Facial Plastic Surgery.


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