Retail Banking Professional

5 days ago


Brentwood, Tennessee, United States Fifth Third Full time
About the Role

Fifth Third Bank is seeking a highly motivated and customer-focused Retail Banking Professional to join our team. As a Retail Banking Professional, you will be responsible for building and maintaining strong relationships with our customers, providing personalized financial solutions, and driving sales growth.

Key Responsibilities
  • Sales and Relationship Building: Utilize the consultative sales process to identify and meet the financial needs of our customers, promoting a range of banking products and services.
  • Product Knowledge: Maintain in-depth knowledge of Retail consumer and small business products/services, recommending appropriate solutions to customers.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Team Collaboration: Work closely with Business Partners to refer customers to other areas of the bank, providing holistic financial solutions.
  • Performance Metrics: Consistently meet/exceed customer experience and individual/team production goals, driving revenue growth and enhancing year-over-year performance.
Requirements
  • Education: College degree or equivalent work experience.
  • Experience: Previous experience in the financial industry, preferably in sales or customer-facing roles.
  • Skills: Strong communication and interpersonal skills, ability to build rapport with customers, and a demonstrated ability to work in a fast-paced environment.
  • Certifications: S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) required.
Working Conditions
  • Work Environment: Normal office environment with extended viewing of computer screens.
  • Travel: Ability to travel within the affiliate for training and scheduling flexibility.


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