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Retail Banking Associate
2 months ago
Fifth Third Bank is seeking a highly motivated and customer-focused individual to join our team as a Retail Banking Associate. As a key member of our Financial Center team, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Customer Engagement: Build strong relationships with customers, understand their financial needs, and provide personalized solutions to meet their goals.
- Product Knowledge: Develop in-depth knowledge of our retail consumer and small business products and services, and effectively communicate their value to customers.
- Sales and Cross-Selling: Utilize consultative sales techniques to identify and meet customer needs, and cross-sell relevant products and services to drive revenue growth.
- Operational Excellence: Process transactions accurately and efficiently, and maintain a high level of customer satisfaction through effective issue resolution.
- Team Collaboration: Work closely with colleagues to achieve business objectives, share best practices, and provide support to ensure seamless customer experiences.
- Education: College degree or equivalent work experience.
- Experience: Previous experience in the financial industry, preferably in a retail banking or customer-facing role.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong analytical and problem-solving skills.
- Certifications: S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required.
Fifth Third Bank is a leading regional bank with a strong commitment to customer service and community involvement. We offer a dynamic and inclusive work environment, competitive compensation and benefits, and opportunities for professional growth and development.
