UFC Gym Recovery Corner Manager

14 hours ago

Mililani Town, Hawaii, United States UFC Gym Full time
Job Summary

The UFC Gym Recovery Corner Manager is responsible for delivering an exceptional customer experience through personal production and coach supervision. This role requires a strong focus on member service, driving Fitness and Recovery Corner revenue, and meeting goals. The successful candidate will address member concerns, employee relations issues, and oversee scheduling and time-keeping activities as needed. They will also communicate and enforce Company and Club policies and procedures on a regular basis.

Key Responsibilities
  • Sell and conduct private training and recovery corner modalities with members
  • Assist members and encourage their involvement in private training and recovery corner modalities
  • Ensure accurate administration of Client Programs, supplement purchases, measurement tracking, workout and recovery programs
  • Arrive on time, prepared, and attentive for all appointments
  • Assist in all revenue-generating activities, including but not limited to: complimentary workouts, recovery booths, body fat tables, seminars, workshops, etc.
  • Sell training and recovery sessions by executing an effective prospecting strategy, conducting guest tours, and completing sales when needed through the turn-over process
  • Responsible for achieving monthly revenue objectives set forth by the Company with regards to fitness, recovery, and supplements
  • Review daily club sales performance and individual employee performance statistics with the Fitness Manager, Vice President, and team members to identify issues and clarify behaviors needed to achieve club sales goals
  • Administer company policies as they relate to the sales process
  • Work with the Fitness Manager to ensure coaches are productively attaining revenue and service goals, that standards are properly communicated, and that the Recovery Corner remains on-track to attain daily, weekly, and monthly financial goals, particularly on weekends
  • Set monthly, weekly, and daily goals and objectives aligned with Company expectations
  • Conduct monthly and weekly meetings with the Fitness Manager to review performance and operations
  • Handle member service matters, including club tours, explanation of Recovery Corner services, and member sign-ups, agreements, and appointments
  • Mediate and resolve member issues and concerns in a timely and effective manner, elevating issues when appropriate
  • Perform and manage the completion of all administrative and housekeeping duties within the Recovery Corner (as outlined in daily and weekly checklists)
  • Conduct daily facility walkthroughs and alert the Operations team of repairs and maintenance needs
  • Supervise coach sales activities, agreements, and daily paperwork
  • Comply with operational procedures in the Recovery Corner and follow-up with compliance checks through the monitoring of club systems and employee performance
Requirements
  • Minimum of one certification from an organization recognized by UFC Gym
  • Current CPR/AED certification
  • High school diploma or GED
  • Four-year degree in a related field recognized by UFC Gym (preferred)
  • Minimum 6 months of related experience
  • Experience in management/employee relations preferred
Physical Requirements

While performing the duties of this job, the employee is regularly required to stand. Physical effort required for daily duties include lifting heavy weights, squatting, bending, reaching, spotting, and prolonged standing and walking. Must be able to frequently lift and/or move up to 45+ lbs.

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