Front Desk Specialist

6 hours ago


Burlington, Iowa, United States Planet Fitness Full time

About Planet Fitness

We're a fitness community that's dedicated to creating a judgement-free zone where members feel inspired and motivated to reach their fitness goals. As a Front Desk Specialist at Planet Fitness, you will play a vital role in helping us achieve this mission.

Job Description:

  • As a Front Desk Specialist, you will be responsible for handling front desk activities, answering phones, checking members into the system, and facilitating updates to member accounts.
  • You will also take prospective members on tours of our facilities and answer any questions they may have.
  • Your excellent communication skills will enable you to effectively respond to member questions and concerns in a timely and professional manner.

Key Responsibilities:

  1. Answer phone calls, check members into the system, and facilitate new member sign-ups.
  2. Take prospective members on tours of our facilities and answer any questions they may have.
  3. Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.

Requirements:

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Punctuality and reliability are must-haves.
  • Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers.

Salary Range: $9.30 - $10.30 per hour

Benefits:

  • Employee Recognition Program.
  • Advancement Opportunities.


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