Customer Account Specialist
3 days ago
We are seeking a highly skilled and motivated Customer Account Specialist to join our team at C.H. Robinson. As a key member of our operations team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.
Key Responsibilities- Develop and maintain relationships with customers to ensure continued partnership and growth
- Communicate shipment updates proactively and accurately to ensure a customer-centric approach
- Analyze customer inquiries and provide quality and timely insights and updates to customers
- Proactively identify opportunities to improve operational efficiency and implement process improvements
- Respond to customers with a sense of urgency to provide an excellent customer experience
- Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data, and exceed customer expectations
- Network internally with Account Management, Operations, and Capacity teams to drive business growth and innovation
- High School Diploma or GED equivalent
- Ability to travel up to 5% (domestically)
- Basic proficiency in Microsoft Office Suite of Programs
- Attention to detail, accuracy, and problem-solving skills
- Demonstrated negotiation, collaboration, and influencing skills
At C.H. Robinson, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with company matching. We also offer paid time off, paid holidays, and a charitable giving match program. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where all employees feel welcome and valued.
We are committed to providing a safe and healthy work environment for all employees. Our offices are designed to promote collaboration, innovation, and creativity, and we offer a range of training and development opportunities to help our employees grow and succeed in their careers.
Join our team and be part of a global logistics leader that is shaping the future of supply chain management. Apply now to become a Customer Account Specialist at C.H. Robinson and take the first step towards a rewarding and challenging career.
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