Regional Patient Advocate

6 days ago


Louisville, Kentucky, United States First Source LLC Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Regional Patient Advocate to join our team at Firstsource LLC. As a Regional Patient Advocate, you will be responsible for screening patients on-site at hospitals for eligibility assistance programs and providing additional coverage as needed.

Key Responsibilities:

  • Provide information and reports to our client contact(s) to keep them up to date on our progress.
  • Possibly be assigned a small workload of accounts to resolve.
  • Cover at facilities within an assigned region when the onsite representatives are out of the office.
  • Screen patients for State, County, and/or Federal eligibility assistance programs.
  • Initiate the application process bedside when possible.
  • Identify specific patient needs and assist them with an application for the appropriate agency for assistance.
  • Introduce patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress.
  • Lay the groundwork for the Patient Advocate Specialist to develop a positive relationship with the patient.
  • Record all patient information on the designated in-house screening sheet, and log account screening detail in Onsite Reporting Tool.
  • Document the results of the screening in the hospital computer system.
  • Inform the designated hospital employee(s) of the availability of assistance for each patient in a timely manner.
  • Perform outside field work as required, including patient home visits to screen for eligibility of State, County, and Federal programs.

Requirements:

  • High school diploma or GED is required.
  • 1-3 years' experience with medical billing, medical coding, eligibility (government or hospital) or other pertinent medical experience is preferred.
  • Must have reliable transportation to travel to multiple local facilities as needed.
  • Basic personal computer skills are required.
  • Ability to effectively work and communicate with coworkers, patients, outside agencies, and hospital employees.
  • Ability to present oneself in a professional and courteous manner at all times.
  • Ability to stay on task with little or no supervision.
  • Demonstrate initiative and creativity in fulfilling job responsibilities.
  • Possess excellent organization skills.
  • Ability to prioritize multiple tasks in a busy work environment.
  • Reliability of task completion and follow-up.


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