Regional Patient Advocate
6 days ago
Job Summary:
We are seeking a highly motivated and detail-oriented Regional Patient Advocate to join our team at Firstsource LLC. As a Regional Patient Advocate, you will be responsible for screening patients on-site at hospitals for eligibility assistance programs and providing additional coverage as needed.
Key Responsibilities:
- Provide information and reports to our client contact(s) to keep them up to date on our progress.
- Possibly be assigned a small workload of accounts to resolve.
- Cover at facilities within an assigned region when the onsite representatives are out of the office.
- Screen patients for State, County, and/or Federal eligibility assistance programs.
- Initiate the application process bedside when possible.
- Identify specific patient needs and assist them with an application for the appropriate agency for assistance.
- Introduce patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress.
- Lay the groundwork for the Patient Advocate Specialist to develop a positive relationship with the patient.
- Record all patient information on the designated in-house screening sheet, and log account screening detail in Onsite Reporting Tool.
- Document the results of the screening in the hospital computer system.
- Inform the designated hospital employee(s) of the availability of assistance for each patient in a timely manner.
- Perform outside field work as required, including patient home visits to screen for eligibility of State, County, and Federal programs.
Requirements:
- High school diploma or GED is required.
- 1-3 years' experience with medical billing, medical coding, eligibility (government or hospital) or other pertinent medical experience is preferred.
- Must have reliable transportation to travel to multiple local facilities as needed.
- Basic personal computer skills are required.
- Ability to effectively work and communicate with coworkers, patients, outside agencies, and hospital employees.
- Ability to present oneself in a professional and courteous manner at all times.
- Ability to stay on task with little or no supervision.
- Demonstrate initiative and creativity in fulfilling job responsibilities.
- Possess excellent organization skills.
- Ability to prioritize multiple tasks in a busy work environment.
- Reliability of task completion and follow-up.
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