Healthcare Outreach Coordinator

2 days ago


Los Angeles, California, United States MedPOINT Management Full time
Job Summary

MedPOINT Management is seeking a skilled Healthcare Outreach Coordinator to join our team. As a key member of our outreach team, you will be responsible for engaging members to schedule appointments for preventive care and chronic care services.

Key Responsibilities:

  • Use member gap reports to identify and contact members who require preventive care and chronic care services.
  • Work with specialists, PCPs, and ancillary providers to schedule members for these services.
  • Log outbound and inbound calls into our member outreach module.
  • Create reports on a weekly and monthly schedule to track scheduling progress.
  • Collaborate on innovative programs to improve member engagement and participation.

Requirements:

  • High school graduate or equivalent.
  • One year of experience working in a call center environment, preferably in healthcare.
  • Ability to work varying shifts to increase patient outreach.
  • Effective verbal and written communication skills, as well as strong interpersonal skills.
  • Ability to work well in a busy department and stay focused on the telephone despite distractions.

Preferred Qualifications:

  • Bilingual (Spanish and English) preferred.
  • Minimum or higher proficiency level with Microsoft Office Programs, primarily Word and Excel 2013 or higher.
  • EZ-CAP knowledge a plus.


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