Healthcare Outreach Coordinator
2 days ago
MedPOINT Management is seeking a skilled Healthcare Outreach Coordinator to join our team. As a key member of our outreach team, you will be responsible for engaging members to schedule appointments for preventive care and chronic care services.
Key Responsibilities:
- Use member gap reports to identify and contact members who require preventive care and chronic care services.
- Work with specialists, PCPs, and ancillary providers to schedule members for these services.
- Log outbound and inbound calls into our member outreach module.
- Create reports on a weekly and monthly schedule to track scheduling progress.
- Collaborate on innovative programs to improve member engagement and participation.
Requirements:
- High school graduate or equivalent.
- One year of experience working in a call center environment, preferably in healthcare.
- Ability to work varying shifts to increase patient outreach.
- Effective verbal and written communication skills, as well as strong interpersonal skills.
- Ability to work well in a busy department and stay focused on the telephone despite distractions.
Preferred Qualifications:
- Bilingual (Spanish and English) preferred.
- Minimum or higher proficiency level with Microsoft Office Programs, primarily Word and Excel 2013 or higher.
- EZ-CAP knowledge a plus.
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