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Department Supervisor

2 months ago

Houston, Texas, United States Fiesta Mart LLC Full time
Job Summary:

A Department Supervisor is a first-level manager in our stores. The Department Supervisor contributes to the company's success by having a hands-on involvement in the day-to-day department operations. The Department Supervisor effectively leads a shift while ensuring department operational excellence. The Department Supervisor may be responsible for the opening or closing procedures of the department in coordination with the Store Director and/or Assistant Store Director. Must be able to work a variety of hours including nights, weekends, and holidays.

Department Supervisor positions include:

  • Meat Department Manager
  • Bakery Department Manager
  • Restaurant Department Manager
  • Tortilleria Department Manager
  • Bulk Deli Cheese Department Manager
  • Seafood Department Manager
Key Responsibilities:
  • Create an environment of outstanding customer service every day.
  • A must have positive attitude.
  • Conduct store walk-thru at the beginning and end of the shift including multiple times throughout the shift.
  • Lead various departments throughout the day as needed.
  • Coach the Team Members to ensure flawless shift execution.
  • Perform cycle counts and out of stock counts as per company guidelines.
  • Ensure closing procedures are performed daily.
  • Open or close the store.
  • Perform inventory and product ordering as needed.
  • Follow cash-handling policies and procedures as outlined in the Cash Handling policy.
  • Assist with New Hire Orientation and Employee Training and development.
  • Responsible for the training and development of employees.
  • Act with integrity, honesty, and leadership that promotes Fiesta Mart values.
  • Manage time effectively while meeting all job responsibilities.
  • Check food quality and food temperatures throughout the day to maintain company and Hazard Analysis Critical Control Point rules and regulations.
  • Provide coaching and feedback to crew members and assess performance on an ongoing basis and discipline when necessary.
  • Lead and motivate Team Members through positive and respectful leadership.
  • Lead a positive team environment by recognizing and reinforcing individual and team accomplishments.
  • Maintain regular and consistent attendance and punctuality and follow code of conduct.
  • Help cross-train crew members in all departments.
  • Perform other duties and responsibilities as required or requested.
Supervisory Responsibilities:

The Department Supervisor assists in the supervision and leadership of Team Members to comply with the organization's policies and procedures, applicable laws and regulations. Responsibilities include assisting in training employees; planning, assigning, and directing work; ensuring meal and rest periods are provided; motivating staff; noting performance discrepancies/policy violations during shift; addressing complaints; and resolving problems.

Qualifications:
  • 2 years of quick serve/fast casual restaurant or retail operations experience.
  • Experienced in a training role.
  • Must be available to work a flexible schedule to include evenings, weekend shifts, and holidays.
  • Minimum age: 18 or older.
  • Previous leadership experience preferred.
  • Guest-focused approach to business.
  • Detail and action-oriented.
  • Demonstrates integrity, trust, ethics, and values.
  • Good verbal and written communication skills.
  • Must be able to follow all safety, health, and sanitation procedures.
  • Bilingual in English and Spanish preferred.
  • Must complete certification process successfully.
  • Must be able to take direction and delegate responsibilities effectively.
  • Must be able to maintain command of their shifts.
  • Ability to work in a fast-paced environment.
  • Adaptable, team-oriented, dependable, and strong work ethic.
  • Ability to communicate effectively.
  • Must be able to successfully pass background and drug test.