Customer Service Representative

4 weeks ago


Harrisburg, Pennsylvania, United States Cabela's Full time
Job Summary

The Customer Relations Associate plays a vital role in ensuring a positive and productive shopping experience for all customers. This individual will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Handle customer merchandise returns, processing refunds and exchanges
  • Sort and return merchandise to the proper area
  • Sell hunting and fishing licenses
  • Administer incentive and reward programs
  • Remain knowledgeable about products and advertised sales
  • Keep the work area clean, neat, and well-stocked with supplies
  • Follow all company policies and procedures
Requirements
  • High school diploma or equivalent experience
  • Ability to calculate figures and make change
  • Ability to communicate effectively with customers and associates
  • Ability to establish and maintain effective working relationships
  • Ability to operate a computerized Point of Sale register system
Benefits
  • Discounts on retail merchandise and restaurants
  • Dental and vision insurance
  • Voluntary benefits
  • 401k retirement savings
  • Paid holidays and vacation
  • Bass Pro Cares Fund

Bass Pro Shops is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations as needed.



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