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Executive Director, Regional Mental Health and Wellness-MAS Market

2 months ago

Tracys Landing, Maryland, United States Kaiser Full time
About the Role

We are seeking a highly experienced and skilled Executive Director to lead our Regional Mental Health and Wellness services in the MAS Market. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve mental health and wellness services, ensuring high-quality care and exceptional patient outcomes.

Key Responsibilities
  • Strategic Direction
    • Develop and execute service line strategies and work plans in alignment with KP's vision, mission, and operating plan.
    • Lead the development, delivery, and management of designated services and models to achieve breakthrough performance.
    • Provide strategic direction, leadership, and programmatic recommendations over areas of accountability.
    • Stay abreast of current healthcare and public policy trends.
    • Assure compliance with administrative, legal, and regulatory requirements of the Health Plan Contract and government/accrediting agencies.
    • Represent Kaiser Permanente, with an emphasis on integrated mental health/wellness and addiction care service delivery to the Kaiser Permanente market.
  • Business Development
    • Partner with Medical Director (dyad partner) and other physician leaders to develop market strategies and growth partnerships with Sales and Broker groups.
    • Participate in the expansion of mental health and addiction network providers and contracts across the region.
    • Identify and evaluate opportunities to grow enrollment, improve cost, quality, access, and service performance in the assigned market.
    • Develop and maintain relationships with provider groups, hospitals, purchasers, brokers, and key policymakers in the local market.
  • Operations Management & Performance Improvement
    • Lead complex change management and improvement efforts associated with access to care, service, clinical quality, and safety.
    • Develop and engage in initiatives that promote organizational alignment and improve organizational performance.
    • Directly and through subordinates, plan, organize, direct, and control the operation of mental health/wellness and addiction services.
    • Develop and engage in both market and national initiatives that promote organizational alignment and improve organizational performance.
    • Define, report, and optimize key performance indicators (KPIs) for mental health/wellness and addiction care services.
    • Establish program standards, including staffing models, standard work, metrics, dashboards, and training development in alignment with enterprise standards.
    • Lead the creation and implementation of the department budget and resource plan.
  • Operational Excellence
    • Provide strategic leadership to management to ensure equitable distribution of resources and delivery of high-quality, cost-effective healthcare.
    • Effectively manage the integration of internal and external provider resources to ensure sufficient appointment supply and a seamless navigation experience for patients.
    • Develop, oversee, and be accountable for management of services that optimize system, operations, and facility resources.
    • Facilitate rapid development and adoption of best practices to optimize and standardize services from quality, safety, cost, and operational perspectives.
    • Develop interdepartmental Service Line Agreements and care coordination processes within and across service lines.
  • Staff Management & Engagement
    • Direct oversight of sub-specialty leaders and programs.
    • Responsible for all aspects of total performance of staff, including talent acquisition, employee training and development, performance assessments, and disciplinary actions.
    • Mentor and develop operational managers and medical leaders.
    • Establish and maintain strategic partnerships with labor leaders.
    • Meet with leadership team on an individual basis regarding individual performance.
    • Ensure highly competent staff and managers utilizing performance management, assessment, and training.
    • Establish an environment that supports caregivers and enhances growth, open communication, and job satisfaction.
    • Develops and nurtures management structures, systems, and processes that enable highly functional managers and teams to engage staff in achieving Kaiser Permanente's goals.
Requirements
  • Minimum eight (8) years of relevant clinical and healthcare management experience.
  • Master's degree in Mental Health-related field, MPH, business administration, or related field.
  • Ability to communicate effectively within a large, complex, diverse organization.
  • Thorough knowledge of legal, regulatory, ethical, managerial, organizational requirements, principles, and standards of care for healthcare systems.
  • Experience assessing programs, evaluating organizational needs, designing process changes, and successfully implementing changes to process flow and patient care.
  • Experience with integrating systems and services to efficiently maximize service and to support the organization's mission and goals.
  • Extensive financial planning and management skills as well as excellent complex problem-solving skills.
  • The ability to balance strategic development and day-to-day operational responsibilities.
  • Demonstrated skills in team building and organizational development.
  • Excellent problem-solving and negotiating skills.
  • Ability to work in a Labor Management/Partnership environment.
  • Strong communication skills characteristic of an executive who excels in communicating in a variety of formal and informal presentation settings.
  • Knowledge of healthcare delivery systems, clinical care and services, and associated regulatory requirements.
  • Knowledge of health maintenance organizations, managed care environments, and modern healthcare management in an integrated healthcare delivery system.
  • Demonstrated skills in strategy development, financial management, operations improvement efforts, and cost-management initiatives.
  • Record of positive relationships with providers, managers, and staff that strengthen engagement, quality, and service.
  • Demonstrated ability to constructively challenge established ways of doing things to lead improvement and change.
Preferred Qualifications
  • Experience developing performance metrics and maintaining accountability in key areas of member satisfaction, quality improvement, finance, and delivery system performance.
  • Proficiency with KP integrated model, operations, and markets.
  • Masters degree in MSW, MA, MS, MPH, MPA, MBA, or related healthcare field.