Admissions Assistant

5 days ago


Louisville, Kentucky, United States Isaiah House Full time
Job Description

Isaiah House is seeking a dedicated Admissions Assistant to support our substance abuse treatment program at our Oliva center in Louisville, KY.

This role will involve working a Baylor weekend shift, Friday to Sunday, 11 AM to 11:30 PM.

As a faith-based, nonprofit organization, Isaiah House offers a competitive edge in delivering effective substance use disorder treatment facilities in the state of KY.

Benefits include:

  • Medical, dental, and vision insurance
  • Basic life insurance at no cost to you
  • 401(k) matching
  • Paid holidays
  • The joy and satisfaction of working for a company with a higher purpose

Key Responsibilities:

  • Maintain a working knowledge of and adhere to all IH policies and procedures, including HIPAA compliance
  • Stay current on bed space and open availability each morning and throughout the day
  • Answer incoming calls from potential clients and client family members to answer questions and provide reassurance
  • Monitor and update the admissions feed to field questions related to Client Care Navigator referrals
  • Complete detailed applications with clients over the phone
  • Generate first contact emails with all required information regarding a potential client
  • Ensure client has active insurance or proper payment arrangement prior to scheduling
  • Schedule clients for intake dates, times, and communicate that with the Admissions Coordinator
  • Complete intake and admissions process within Celerity
  • Communicate with attorneys, judges, and local corrections facilities to gain needed authorizations for clients to be released to Isaiah House for treatment
  • Be available and attend weekly meetings with Admissions team and Coordinators

Requirements:

  • Minimum of high school diploma, or GED
  • Prefer experience in working with various funding streams and ability to collaborate with our billing department
  • Experience in crisis intervention and conflict resolution skills
  • Ability to work in a fast-paced, dynamic environment

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