Admissions Assistant
5 days ago
Isaiah House is seeking a dedicated Admissions Assistant to support our substance abuse treatment program at our Oliva center in Louisville, KY.
This role will involve working a Baylor weekend shift, Friday to Sunday, 11 AM to 11:30 PM.
As a faith-based, nonprofit organization, Isaiah House offers a competitive edge in delivering effective substance use disorder treatment facilities in the state of KY.
Benefits include:
- Medical, dental, and vision insurance
- Basic life insurance at no cost to you
- 401(k) matching
- Paid holidays
- The joy and satisfaction of working for a company with a higher purpose
Key Responsibilities:
- Maintain a working knowledge of and adhere to all IH policies and procedures, including HIPAA compliance
- Stay current on bed space and open availability each morning and throughout the day
- Answer incoming calls from potential clients and client family members to answer questions and provide reassurance
- Monitor and update the admissions feed to field questions related to Client Care Navigator referrals
- Complete detailed applications with clients over the phone
- Generate first contact emails with all required information regarding a potential client
- Ensure client has active insurance or proper payment arrangement prior to scheduling
- Schedule clients for intake dates, times, and communicate that with the Admissions Coordinator
- Complete intake and admissions process within Celerity
- Communicate with attorneys, judges, and local corrections facilities to gain needed authorizations for clients to be released to Isaiah House for treatment
- Be available and attend weekly meetings with Admissions team and Coordinators
Requirements:
- Minimum of high school diploma, or GED
- Prefer experience in working with various funding streams and ability to collaborate with our billing department
- Experience in crisis intervention and conflict resolution skills
- Ability to work in a fast-paced, dynamic environment
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