Glass Care Specialist
1 week ago
Company Name: Jiffy Lube #1160
**Job Title:** CUSTOMER SERVICE REPRESENTATIVE
Position Purpose: As a Customer Service Representative at Jiffy Lube #1160, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide efficient and professional assistance to customers regarding any issues with their vehicle's glass.
**Key Responsibilities:**
- **Product Knowledge**: Develop a comprehensive understanding of our company's products and services, including glass care solutions.
- **Customer Needs Assessment**: Accurately assess customer needs and provide timely updates throughout the service process.
- **Personalized Options**: Offer customized solutions based on customer requirements, ensuring a positive experience for every guest.
- **Expert Advice**: Provide objective advice on manufacturer recommendations, helping customers make informed decisions.
**Qualifications:**
We are seeking individuals who can deliver exceptional customer service. The ideal candidate must:
- **Analytical Skills**: Demonstrate the ability to analyze and recommend strategies to improve sales results.
- **Customer Interaction**: Enjoy interacting face-to-face with customers to resolve any issues, providing a high level of satisfaction.
- **Technical Expertise**: Possess expertise in vehicle safety regulations, manuals, and maintenance procedures.
- **Communication Skills**: Be able to communicate effectively with both customers and team members.
- **Work Environment**: Maintain a clean and organized work environment, adhering to company standards.
- **Prior Experience**: Prior experience in retail, restaurant, or hospitality industries is a plus, as it demonstrates adaptability and customer service skills.
**Physical Requirements:**
Candidates must be able to stand for extended periods on hard surfaces and work in varying temperatures. Additional physical qualifications include:
- **Operational Skills**: Operating tools and equipment safely and efficiently.
- **Lifting and Mobility**: Lifting items up to 50 pounds and performing various physical movements such as bending, twisting, and lifting.
- **Valid Driver's License**: Possessing a valid driver's license, as it may be required for certain job duties.
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