Glass Care Specialist

1 week ago


Chicago, Illinois, United States Jiffy Lube #1160 Full time
Job Overview

Company Name: Jiffy Lube #1160

**Job Title:** CUSTOMER SERVICE REPRESENTATIVE

Position Purpose: As a Customer Service Representative at Jiffy Lube #1160, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide efficient and professional assistance to customers regarding any issues with their vehicle's glass.

**Key Responsibilities:**

  • **Product Knowledge**: Develop a comprehensive understanding of our company's products and services, including glass care solutions.
  • **Customer Needs Assessment**: Accurately assess customer needs and provide timely updates throughout the service process.
  • **Personalized Options**: Offer customized solutions based on customer requirements, ensuring a positive experience for every guest.
  • **Expert Advice**: Provide objective advice on manufacturer recommendations, helping customers make informed decisions.

**Qualifications:**

We are seeking individuals who can deliver exceptional customer service. The ideal candidate must:

  • **Analytical Skills**: Demonstrate the ability to analyze and recommend strategies to improve sales results.
  • **Customer Interaction**: Enjoy interacting face-to-face with customers to resolve any issues, providing a high level of satisfaction.
  • **Technical Expertise**: Possess expertise in vehicle safety regulations, manuals, and maintenance procedures.
  • **Communication Skills**: Be able to communicate effectively with both customers and team members.
  • **Work Environment**: Maintain a clean and organized work environment, adhering to company standards.
  • **Prior Experience**: Prior experience in retail, restaurant, or hospitality industries is a plus, as it demonstrates adaptability and customer service skills.

**Physical Requirements:**

Candidates must be able to stand for extended periods on hard surfaces and work in varying temperatures. Additional physical qualifications include:

  • **Operational Skills**: Operating tools and equipment safely and efficiently.
  • **Lifting and Mobility**: Lifting items up to 50 pounds and performing various physical movements such as bending, twisting, and lifting.
  • **Valid Driver's License**: Possessing a valid driver's license, as it may be required for certain job duties.


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