Experience Manager

2 weeks ago


Chicago, Illinois, United States VetJobs Full time
Job Title: Experience Manager

We are seeking a highly skilled and experienced Experience Manager to join our team at Sentral. As an Experience Manager, you will be responsible for delivering exceptional guest experiences and ensuring that our residents feel at home.

Job Summary:

The Experience Manager will be the primary point of contact for guests and residents, providing personalized service and support to ensure a seamless and enjoyable experience. This role requires a strong customer service background, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provide exceptional guest service, ensuring that every guest feels welcome and supported throughout their stay.
  • Manage guest communications, including email, phone, and in-person interactions.
  • Work closely with the Experience Team to ensure that all guests receive a high level of service and support.
  • Develop and implement processes to improve guest satisfaction and retention.
  • Collaborate with the Revenue Management team to ensure rate adjustments are made to maximize booking revenue.
  • Perform other related duties as assigned.
Requirements:
  • Bachelor's degree in hospitality management or a related field.
  • Minimum 2 years of experience in hospitality, preferably in a customer-facing role.
  • Excellent customer service skills, with a strong focus on delivering exceptional guest experiences.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests, residents, and team members.
  • Ability to work a flexible schedule, including evenings and weekends.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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