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Patient Communication Specialist
2 months ago
The ideal candidate will be tasked with managing incoming calls, coordinating patient appointments, and providing essential administrative support as required.
Key Responsibilities- Engage with patients in a courteous and professional manner
- Arrange patient appointments following established protocols
- Accurately update patient records in the database
- Confirm insurance information and modify records as necessary
- Efficiently direct calls while maintaining patient confidentiality
- Educate patients about health center policies and procedures
- Assist with clerical duties such as filing and photocopying
- Participate in training sessions and team meetings as required
- Adhere to HIPAA regulations
- Perform additional tasks as assigned
- High school diploma or equivalent qualification
- Excellent customer service abilities
- Familiarity with office procedures and computer applications
- Capability to handle multiple tasks and work autonomously
- Collaborative team member with sound judgment
Preferred Qualifications
- Experience in a medical office environment
- Proficiency in Microsoft Office and electronic health record systems
- Understanding of medical terminology
Physical Requirements
Candidate must be able to remain seated for extended durations and operate office machinery. Strong communication skills are essential, and the ability to lift moderately heavy items may be required.
Work Environment
Potential exposure to pathogens and hazardous materials may occur.
Additional Criteria
- Successful completion of a drug screening
- Clearance of a criminal background check
