Medical Office Coordinator
3 hours ago
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Key Responsibilities:- Manage front desk responsibilities, including greeting and checking patients in/out in a courteous manner.
- Provide exceptional customer service, responding quickly and appropriately to patient needs.
- Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
- Assist patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquiries, etc.
- Collect all in-person and telehealth co-payments and account balances at the time of service.
- Complete insurance eligibility verification and reach out to patients to resolve any issues.
- High School or equivalent required, associates/bachelor's degree preferred.
- 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
LifeStance Health is one of the nation's largest providers of virtual and in-person outpatient mental health care for children, adolescents, and adults experiencing a variety of mental health conditions.
Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.
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Medical Office Coordinator
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Geneva, Illinois, United States LifeStance Health Full timeJob Summary:The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.Key Responsibilities:Operational Excellence:Create a positive work environment; be a culture carrier and support in-office clinician and staff...
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