Medical Office Coordinator

3 hours ago


Geneva, Illinois, United States LifeStance Health Full time
Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

Key Responsibilities:
  • Manage front desk responsibilities, including greeting and checking patients in/out in a courteous manner.
  • Provide exceptional customer service, responding quickly and appropriately to patient needs.
  • Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
  • Assist patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquiries, etc.
  • Collect all in-person and telehealth co-payments and account balances at the time of service.
  • Complete insurance eligibility verification and reach out to patients to resolve any issues.
Requirements:
  • High School or equivalent required, associates/bachelor's degree preferred.
  • 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
About LifeStance Health:

LifeStance Health is one of the nation's largest providers of virtual and in-person outpatient mental health care for children, adolescents, and adults experiencing a variety of mental health conditions.

Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.



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