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Veterinary Client Engagement Coordinator

2 months ago

Irvine, California, United States Banfield Full time
Role Overview

As a vital member of our team, you will embody and promote the core values of our organization. Your primary responsibility will be to enhance client relationships while ensuring the smooth operation of our veterinary services.

Key Responsibilities
  1. Client Acquisition: Proactively seek out new clients by effectively communicating the benefits of our veterinary services.
  2. Client Experience: Ensure that all clients and their pets feel welcomed and comfortable during their visits.
  3. Education: Inform clients about our wellness plans, preventive care, and the various services we offer to support their pets' health.
  4. Documentation Management: Assist new clients in completing necessary paperwork and accurately inputting pet information into our systems.
  5. Service Coordination: Provide outgoing clients with essential information, instructions, and invoices while managing prescription items as directed by the veterinarian.
  6. Financial Oversight: Maintain accurate financial records and adhere to established procedures for financial transactions.
Commitment to Excellence

Delivering exceptional service is paramount. You will play a crucial role in maximizing the efficiency of our operations to ensure that we meet the needs of our clients and their pets effectively.