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Assistant Bakery Manager

2 months ago

Grand Rapids, Michigan, United States Nothing Bundt Cakes Full time
Job Summary

We are seeking a highly motivated and experienced Bakery Operations Leader to join our team at Nothing Bundt Cakes. As a key member of our bakery team, you will be responsible for leading our team to deliver exceptional customer experiences, drive sales growth, and maintain high-quality bakery operations.

Key Responsibilities
  • Team Leadership
    • Prioritize the customer experience, model superior customer engagement, and foster a positive work environment.
    • Recruit and select talent, ensure performance expectations are clearly communicated, and provide proper training to execute responsibilities effectively.
    • Engage frequently with team members to gain insight into workload and progress, address any challenges, and course correct as needed.
    • Provide continuous coaching and follow-up to develop team members and manage performance, deliver constructive feedback, and conduct quarterly reviews.
    • Identify future leaders and cross-train team members as appropriate to build individual capabilities and ensure adequate bakery coverage.
    • Maintain hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
  • Business Operations
    • Help facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
    • Manage special-order fulfillment via web and email for individual guests and corporate accounts, as well as large, complex orders and deliveries.
    • Create and communicate weekly sales productivity goals, cake production plans, and team schedules, and adjust bakery coverage based on changing business trends.
    • Ensure Nothing Bundt Cakes product, service, bakery environment, and visual merchandising standards are consistently upheld, and all bakery operations adhere to food and health safety standards and company policies and procedures.
  • Local Marketing
    • Lead proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for company contributions.
    • Coordinate special event participation with local businesses, schools, and other community organizers on a weekly basis.
    • Responsible for sourcing, managing, directing, organizing, and working offsite events.
Requirements
  • High school diploma or GED; post-secondary education is a plus or equivalent experience.
  • Minimum of 1 year of leadership experience managing teams, business operations, and customer experiences in the retail, hospitality, or foodservice industries.
  • Must have a valid driver's license and clean driving record.
Work Availability

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.