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Branch Operations Leader

2 months ago

Hartford, Connecticut, United States FullSteam Full time
Job Overview

As a Branch Operations Leader at FullSteam, you will oversee multiple client engagements across diverse markets. Your primary focus will be on acquiring and retaining customers, managing operations, and fostering staff development. This role demands a thorough management of branch activities to ensure outstanding team performance and client satisfaction.

Key Responsibilities:
  • Collaborate closely with sales teams to enhance branch productivity.
  • Develop and implement a staffing strategy to deliver exceptional service to our esteemed clients.
  • Stay informed about the latest trends and developments in your designated markets.
  • Coordinate various operational elements to ensure adherence to regulations concerning workers' compensation, unemployment, human resources, and legal standards.
  • Oversee the financial management of branch operations, including budgeting, forecasting, and profit and loss analysis.
  • Enhance brand visibility by building and nurturing community relationships.
  • Create and execute a strategic recruiting plan to fulfill current and future staffing requirements.
  • Leverage operational data and technology to improve order fulfillment, recruitment processes, safety measures, and retention strategies for both associates and clients.
  • Ensure client satisfaction through regular monitoring of activities, adapting plans or services as necessary, and identifying additional client needs to foster business growth.
  • Recruit, train, and mentor team members to establish a fully functional and skilled workforce.
  • Set performance goals and drive accountability to ensure team success.
  • Encourage colleague retention and support professional development.
Qualifications:
  • A minimum of 4 years of relevant experience, particularly in management and operations.
  • Experience in the staffing industry is preferred.
  • Proven background in recruitment, customer service, and team leadership.
  • Proficient in operational software (Google Suite) and basic data management tools for analytical purposes.
  • Ability to thrive in a fast-paced environment and adapt to change effectively.
  • Strong motivational skills to inspire team members towards achieving performance objectives.
  • Excellent communication skills, capable of engaging with all levels of leadership.
  • Ability to deliver results-oriented solutions tailored to branch needs.