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Fiber Internet Support Specialist

2 months ago


Kansas City, Missouri, United States Conexon, LLC Full time
About the Role

Conexon, LLC is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities
  1. Customer Service: Provide 5-star customer service to Conexon members, responding to their inquiries, and resolving issues in a timely and professional manner.
  2. Communication: Demonstrate clear and effective communication with end-users, colleagues, and management to quickly resolve issues and ensure member satisfaction.
  3. Account Management: Assist potential members in identifying if they are currently in Conexon's service area, assist new members with new account creation and plan selection, and answer general account questions.
  4. Problem-Solving: Analyze and resolve customer issues, using your problem-solving skills and technical knowledge to find solutions.
Requirements
  • Customer Service Experience: 2 years of customer service or technical support experience.
  • Communication Skills: Excellent communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Technical Skills: Strong technical skills, with the ability to work with multiple systems and adapt to change.
  • Analytical Skills: Analytical thinker with the ability to analyze customer issues and find solutions.
Preferred Qualifications
  • Telecom Industry Experience: Experience in the telecom industry, with knowledge of fiber internet services.
  • Bilingual: Bilingual skills, with the ability to communicate with customers in multiple languages.
  • Associates Degree: Associates degree in a business discipline.
Company Benefits
  • Paid Time Off: Paid time off, including vacation and sick leave.
  • Full Benefits: Full benefits, including health, dental, and vision insurance.
  • Life Insurance: Life insurance, with a company-paid policy.
  • Disability Insurance: Short-term and long-term disability insurance.
  • Retirement Benefits: Retirement benefits, including a 401(k) plan.