Office Supervisor, Cardiology Team Lead

6 days ago


Springfield, Illinois, United States Mercy Full time

Job Summary:

The Office Supervisor is a key member of the Cardiology team at Mercy, responsible for the day-to-day management of the front office staff. This role requires a strong leader who can ensure adequate coverage, participate in performance reviews, and train new staff members.

Key Responsibilities:

  • Manage front office staff, ensuring adequate coverage and providing guidance and support as needed.
  • Participate in annual performance reviews with the Practice Manager to evaluate staff performance and develop improvement plans.
  • Train new front office staff members, including onboarding and ongoing training to ensure they have the necessary skills and knowledge to perform their duties.
  • Assist in the development of front desk policies and procedures to ensure efficient and effective operations.
  • Perform all front desk duties, including registration, answering/triaging phone calls, appointment scheduling, form completion, surgery scheduling, and precertification.
  • Function as the EPIC Superuser for front desk duties, ensuring seamless integration with other systems and processes.

Requirements:

  • High School graduate or equivalent.
  • Two years' experience in a clinic setting and/or supervisory/management experience required.

What We Offer:

  • Competitive salary.
  • Regular performance incentives.
  • Tuition reimbursement up to $2,000 for continuing education.
  • Health/Dental/Vision available after day one.
  • Annual contribution of $100 per month to eligible dependent care FSA.
  • Paid parental leave for new parents.
  • 401K with employer match.
  • Paid PTO for volunteering.
  • Future career growth opportunities.


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