Enterprise Systems Improvement Manager

3 weeks ago


Santa Clara, California, United States Cypress HCM Full time
About This Opportunity

We're looking for a skilled Business Systems Analyst to join our team at Cypress HCM. The successful candidate will be responsible for streamlining business processes and improving efficiency across various departments.

This role involves working closely with business partners and development teams to drive change and innovation. You'll be responsible for analyzing business processes, identifying areas for improvement, and implementing solutions using ServiceNow.

Responsibilities:

  1. Develop and implement process improvements to enhance efficiency and alignment across CX teams.
  2. Work with stakeholders to prioritize and manage project backlogs.
  3. Collaborate with development teams to design and implement system enhancements using ServiceNow.
  4. Facilitate design thinking workshops to drive innovation and solution development.
  5. Support the adoption of agile methodologies and facilitate iterative, user-centric processes.

Requirements:

  • 5+ years of experience as a Business Systems Analyst with cloud-based enterprise applications.
  • Direct experience with Professional Services or customer-facing organizations with complex operational requirements.
  • Proficiency in integrating ServiceNow with other enterprise applications.
  • Hands-on experience with ServiceNow modules like Customer Service Management (CSM), Strategic Portfolio Management (SPM), and Field Service Management (FSM).
  • Proven ability to manage complex backlogs using ServiceNow, Jira, and Aha.
  • Familiarity with design thinking methodologies and experience leading workshops.

Education:

Bachelor's degree in Information Systems, Business Administration, or a related field preferred.

Location:

Cypress HCM is based in [location], but this role can be done remotely.

Estimated Salary: $80 per hour



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