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Client Support Specialist

2 months ago

Santa Maria, California, United States Young Dental Full time

Position Overview

As a vital member of our team, the Customer Service Representative plays a crucial role in ensuring exceptional service delivery. This position is integral to maintaining our commitment to customer satisfaction and operational excellence.

Company Background

Young Dental is a renowned manufacturer and distributor of premium dental equipment and supplies. Our reputation for quality is built on a diverse range of leading products that cater to various dental needs.

Role Responsibilities

  • Engage potential clients by addressing inquiries regarding products and services, while also recommending additional offerings.
  • Establish customer accounts by accurately documenting account details.
  • Update and maintain customer records to ensure data integrity.
  • Process customer sales orders efficiently and accurately.
  • Prepare for customer interactions by familiarizing yourself with our products and services, participating in training opportunities, and seeking continuous knowledge enhancement.
  • Respond to customer inquiries through various communication channels, ensuring a thorough understanding of their needs and providing accurate information.
  • Document customer inquiries and complaints in accordance with established procedures.
  • Assist customers in tracking their orders effectively.

Qualifications

  • A High School diploma or GED is mandatory.
  • Previous experience in customer service or call center environments is preferred.
  • Familiarity with Young Dental products is advantageous.
  • Basic knowledge of NetSuite functionality and proficient typing skills are required.
  • Fluency in English, both written and spoken, is essential.

Equal Opportunity Statement

Young Dental is proud to be an Equal Opportunity Employer and participates in E-Verify.