General Clerk II

3 weeks ago

Capitol Heights, Maryland, United States ServiceSource Full time

Job Summary

This position requires familiarity with office terminology and procedures. The General Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to the supervisor.

Primary Duties

  • Transfer mail tubs from loading docks to mail rooms in the morning and mailrooms to docks in the afternoon (if needed).
  • Sort mail tubs to appropriate mail sorting schemes or mail stops.
  • Provide customer service at component mailrooms and maintain chain of custody of accountable mail.
  • Bundled mail as required by banding, bagging, or otherwise containerizing.
  • Research mail not properly addressed or properly coded.
  • Deliver interoffice mail and pick up mail from mail stops.

Additional Duties

  • Perform x-ray scans using an x-ray machine to scan all mail and packages for security of customers if required by contract. If required at site, pull bags to be sent at the end of the day.
  • Responsible for performing the job in a safe manner, with concern for others and a desire to increase production. If needed, process machinable mail (folding, inserting, sealing, and opening).
  • Follow HAZMAT procedures for handling potentially hazardous mail.
  • Process accountable mail utilizing accountable mail tracking system.
  • Process unidentifiable accountable mail.
  • May require opening and reading mail and forward to appropriate location.
  • May require processing requests for publications.
  • Provide coverage at offsite locations as needed.
  • Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

  • High School Diploma, General Educational Development (GED) required.
  • Preferred one-year experience in related field.
  • Preferred experience working in a mail center.
  • Customer Service Clerks must maintain a security clearance per contract requirements.
  • Must have experience in UPS and Federal Express shipping and procedures.
  • Must have knowledge of U.S Postal regulations in the process of dealing with incoming, outgoing, certified, registered, insured, and express mail. Experience in operating various mailroom machines required.

Knowledge, Skills, and Abilities

  • Ability to perform routine tasks on special class mail as well as routine and repetitive tasks for long periods with minimum supervision.
  • Must be able to stand, reach, and walk for long periods of time.
  • Ability to make minor decisions regarding mail issues/questions.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Good reading and writing skills.
  • Ability to add and subtract two-digit numbers, multiply, and divide with 10's and 100's.
  • Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Basic ability to operate a computer using Microsoft Office software and accountable mail tracking system. Basic typing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands and arms; climb or balance; stoop and kneel. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What we offer in our Benefit Plan for Eligible Employees:

Our goal is to hire and retain the best people; therefore, we provide benefits that we believe add value to you. Our comprehensive benefit program features:

  • Health coverage for you and your family through Medical, Dental, and Vision plans.
  • Financial protection with 100% company-paid Disability, Life, Accidental Death & Dismemberment insurance.
  • A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
  • Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
  • An Employee Assistance Program, Wellness Program to help you manage your work and life needs, and Tuition Assistance for eligible employees.
  • A generous paid time-off program in which the benefits increase based on your tenure with the company.

ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing, and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities, and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

To learn more, you may click on the following video link: https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s

4 Easy Steps to Apply

Step 1: Apply online to an open position.

If you need reasonable accommodation to complete the application process, please contact the Program Outreach Specialist in your region using the list below.

Step 2: Submit completed Introductory Data Sheet and Resume to a local ServiceSource contact.

Step 3: Submit Comprehensive Release form to a local ServiceSource contact.

Step 4: Submit Documentation of Disability letter to a local ServiceSource contact.

Program Outreach Specialists by Location

Aurora/Colorado Springs, Colorado

(719) 510-2328

Co-Jobs@servicesource.org

Fort Worth, Texas

(571) 455-8541

Tx-jobs@servicesource.org

Newport News/Fort Eustis, Virginia

(757) 503-1222

FtEustis-jobs@servicesource.org

Northern Virginia, Washington, DC, Maryland

(703) 970-3697

VAMDDC-Jobs@servicesource.org

Northern Virginia/Quantico/Washington, DC - Food Services

(571) 455-0195

Jobs-VA-FoodService@servicesource.org

St. Louis, Missouri

(314) 202-9199

Stl-jobs@servicesource.org

Boyers, Pennsylvania

(571) 455-8541

Boyers-jobs@servicesource.org

North Carolina/Kentucky

(910) 826-4699 ext. 4699

Jobs-NCKY@servicesource.org

Florida

(727) 538-7370

Jobs-FL@servicesource.org

DE, PA, MD, and TX

(302) 765-1259

Jobs-DEPAMDTX@servicesource.org

NOTICE TO APPLICANTS

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.

Do you need a reasonable accommodation to apply to a career opportunity online? Please click here to view a list of Regional Office locations. Please ask to speak with Human Resources.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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