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Service Representative

2 months ago

Spokane, Washington, United States National Guard Employment Network Full time
Job Description

Job Summary:

We are seeking a highly skilled and customer-focused Service Writer to join our team at National Guard Employment Network. As a Service Writer, you will be responsible for ensuring that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, while providing an excellent experience for our customers.

Key Responsibilities:

  • Oversee service and warranty work orders
  • Assist in shop workflow
  • Check-in equipment for repairs
  • Assist customers
  • Perform other related duties as assigned

Requirements:

  • Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs
  • Excellent customer relations and communication skills
  • Ability to perform at a high level in a fast-paced and team-oriented environment
  • Mechanical aptitude is a plus

Benefits:

  • Competitive pay based on skills, training, and experience level
  • Outstanding benefits including 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs
  • Progressive Vacation Plans, Sick Leave & Paid Holidays
  • Advancement opportunities within the company
  • Stability and reputation of a well-established organization