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Clinical Support Specialist
2 months ago
Overview:
Assists in the daily operations of a healthcare facility by executing various tasks and responsibilities as assigned.
Responsibilities:
Key Duties and Responsibilities
Prepares patients for consultations, gathers assessment information, and ensures readiness based on specific requirements.
Supports in examinations, treatments, and other clinical procedures.
Facilitates laboratory tasks, screening assessments, and quality improvement initiatives.
Handles incoming calls, providing information, directing inquiries to the appropriate staff, or initiating a triage process for medical personnel.
Conducts follow-up calls to remind patients of their appointments.
Welcomes and guides patients, vendors, and visitors.
Registers patients by confirming that their records are current and accurate.
Updates the computer system and patient charts as necessary.
Manages patient referrals through insurance and other healthcare providers.
Collects payments from patients and issues receipts when applicable.
Organizes and maintains patient records.
Oversees inventory and orders supplies as needed.
Education and Experience:
Completion of a medical assistant program accredited by recognized organizations or a program from an accredited post-secondary institution.
Certification/Licensure:
Current CPR or BLS certification is required within a specified timeframe.
Training in medication administration and pharmacology is essential for performing injections.
Special Physical Demands:
The physical demands outlined are considered essential functions of the role, with or without reasonable accommodations.
Manual dexterity is necessary for operating equipment, performing procedures, and using communication devices. The ability to lift and assist patients is required.
While executing the responsibilities of this position, the employee is frequently required to stand, walk, handle, feel, reach, talk, and hear.
The employee may occasionally need to sit, climb, balance, stoop, kneel, crouch, crawl, taste, and smell.This role requires the employee to exert varying amounts of force regularly and occasionally.
Specific vision capabilities required include close vision, and occasionally distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Culture of Excellence Behavior Expectations:
To succeed in this role, an individual should demonstrate the following behavioral expectations:
Quality - Adheres to policies and procedures; adapts to changes in the work environment; demonstrates attention to detail; seeks ways to enhance quality; utilizes feedback for performance improvement; manages time effectively to meet organizational objectives.
Service - Responds promptly to service requests; follows established service protocols; fulfills commitments; maintains confidentiality and security standards; respects cultural differences; communicates effectively with team members; considers system-wide processes.
Partnering - Shows dedication to the mission and values of the organization through actions and communication; remains open to others' perspectives; actively participates in daily operations; welcomes constructive feedback; suggests improvements; embraces teamwork and encourages positive changes while valuing individual contributions.
Cost - Utilizes organizational resources wisely; understands financial responsibilities; operates within budgetary constraints; develops and implements cost-saving strategies; contributes to overall profitability and revenue.
