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Administrative Support Specialist

2 months ago

Piqua, Ohio, United States Staff My Agency Full time

Staff My Agency is seeking a dedicated Administrative Support Specialist to join our team. This position is essential for maintaining our high standards of customer service and operational efficiency.

The primary responsibility of this role is to provide exceptional service, address customer inquiries promptly, and ensure overall client satisfaction. The ideal candidate will possess a professional demeanor, a positive attitude, and an engaging personality. We are looking for someone who thrives in a team environment, has excellent computer skills, and is passionate about assisting others.

Key Responsibilities:

  • Handle incoming phone calls with professionalism.
  • Maintain accurate records of customer interactions and manage documentation.
  • Deliver outstanding customer service in every engagement.
What We Offer:
  • Competitive hourly wage with performance bonuses.
  • Paid time off, including vacation and personal/sick days after a specified period.
  • Retirement savings program for full-time employees.
  • Valuable experience in a supportive environment.
  • Opportunities for career growth and advancement within the organization.
Ideal Candidate Profile:
  • Strong skills in managing phone communications and active listening.
  • Comfortable making outbound calls as needed.
  • Genuinely enthusiastic about assisting customers.
  • Patient, empathetic, and an effective communicator.
  • Ability to advocate for clients when necessary.
  • Strong problem-solving capabilities.
  • Excellent verbal and written communication skills.
  • Ability to prioritize tasks and manage time efficiently.
This position is with an independent contractor agent, and employees must complete any necessary training and licensing requirements.