Retail Part Time Customer Experience Manager

23 hours ago


Epping, New Hampshire, United States Michaels Arts and Crafts Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Manager to join our team at Michaels Arts and Crafts. As a Customer Experience Manager, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Lead Customer Service Team: Manage and lead a team of customer service representatives to ensure they are providing excellent service to our customers.
  • Operational Excellence: Ensure that all front-end operations are running smoothly and efficiently, including cash handling, inventory management, and store recovery.
  • Customer Engagement: Develop and implement strategies to engage with customers and increase customer loyalty.
  • Team Development: Provide coaching and training to customer service representatives to ensure they have the skills and knowledge needed to provide exceptional service.
  • Store Recovery: Lead the store recovery process to ensure that the store is always looking its best and that customers have a positive shopping experience.
  • Inventory Management: Assist with inventory management, including receiving and stocking merchandise, and ensuring that inventory levels are accurate.
  • Shrink and Safety: Manage and execute shrink and safety programs to prevent loss and ensure a safe shopping environment.
  • Truck Unloading and Stocking: Participate in truck unloading and stocking processes to ensure that merchandise is received and stocked efficiently.
  • Custom Framing: In select stores, lead the delivery of high-quality custom framing solutions to our customers.
Requirements
  • Retail Management Experience: 1+ year of retail management experience, preferably in a customer-facing role.
  • Leadership Skills: Proven leadership skills, including the ability to motivate and develop a team.
  • Customer Service Skills: Excellent customer service skills, with the ability to provide exceptional service to customers.
  • Operational Skills: Strong operational skills, including the ability to manage inventory, cash handling, and store recovery.
  • Communication Skills: Excellent communication skills, including the ability to communicate effectively with customers, team members, and management.
What We Offer

At Michaels Arts and Crafts, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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