Food and Beverage Server

2 weeks ago

San Francisco, California, United States AEG Full time
Job Summary

AEG is seeking a highly skilled Food and Beverage Server to join our team. As a Food and Beverage Server, you will be responsible for ensuring that all newly seated guests receive immediate attention, take their orders, and serve their food and beverage requests promptly and courteously.

Key Responsibilities
  • Greet all arriving guests at assigned stations in a pleasant manner, making them feel welcome and at ease.
  • Communicate menu specials and changes; answer questions and take guest orders accurately.
  • Ensure that work stations are properly refilled at the beginning and end of every shift.
  • Advise supervisors of any member/guest complaints so they can be immediately and professionally resolved.
  • Participate in the continuous cleaning and upkeep of all Food and Beverage areas.
  • Serve food and beverage items that meet strict standards, as outlined by the menu specifications work sheets.
  • Prepare and serve soft beverages according to specifications prescribed by standard operating procedures.
  • Perform all assigned side work duties (polishing, rolling, organization, etc.).
  • Keep all stock prepared and ready for use on each shift.
  • Maintain accountability of cash tips, ensuring there is no commingling with any cash bank.
  • Handle and count cash, make accurate change, record credit cards from guests, as well as member charges, as prescribed by standard operating procedures.
  • Complete requisition forms for all supplies as needed.
  • Use the proper garnishes, china, glassware, and flatware for all food and beverages.
  • Ensure that the Director of Food and Beverage/Dining Room Manager or captain is informed of members/guests who may be intoxicated. Any member/guest who is clearly intoxicated is not to be served.
  • Open dining rooms, grills, and/or pubs, ensuring that the area is clean and accommodating at all times, and in accordance with established quality standards.
  • Handle any problems that might arise both courteously and professionally.
  • Maintain responsibility for par stock inventory control on a daily basis.
  • Set up and break down dining room tables, banquet tables, chairs, display tables, and carts, theme decorations, and other equipment to accommodate the operation as required by the reservation book and/or special event plan, banquet event order, or diagram.
  • Understand members and guests' comments and complaints and forward that information immediately to supervisors.
  • Ensure compliance with operating guidelines as it relates to the R.A.M. or Tips programs, as well as operating within all State and Federal Laws, Rules, and regulations relating to Alcohol, Cigarette, and Tobacco Division.
  • Operate within all guidelines, policies, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc.
  • Verify the accuracy of all charges (member and otherwise) to ensure proper posting to accounts. This may include verifying member numbers, names, and/or signatures as well as obtaining authorization codes on any credit card charges.
  • Ensure that service procedures are adhered to as outlined in the TPC Brand Standards.
  • Special projects or other duties as assigned.
Physical Demands and Working Environment

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance, and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

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