Clinic Front Desk Associate

3 weeks ago


Brooklyn, New York, United States Vetcelerator Full time
Veterinary Receptionist Role at Vetcelerator

We are seeking a detail-oriented and customer-focused Veterinary Receptionist to join our team at Prospect Park Animal Clinic. As the initial point of contact for our clients, you will play a key role in delivering exceptional customer service and ensuring the efficient operation of our clinic.

Key Responsibilities:
  • Provide a warm and welcoming environment for clients and their pets.
  • Manage incoming calls and emails in a prompt and professional manner, addressing client inquiries and appointment requests.
  • Schedule appointments effectively using practice management software (Avimark), accurately capturing patient information.
  • Optimize the check-in and check-out process, verifying appointments, processing payments, and addressing client concerns.
  • Maintain accurate and organized digital records by scanning and cataloging essential medical documents and records.
  • Ensure the reception area remains clean, organized, and inviting at all times.

Requirements and Qualifications:
  • Previous experience in a customer service or receptionist role is preferred.
  • Familiarity with Avimark or similar veterinary practice management software is a plus.
  • A minimum of 1 year of experience working in the veterinary field.
  • Excellent communication and interpersonal skills.
  • Exceptional organizational abilities and attention to detail.
  • A genuine love for animals and a commitment to delivering exceptional care.

Estimated Salary Range:$55,000 - $70,000 per year, based on experience.
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