Customer Success Professional

3 weeks ago


Park City, Utah, United States Clayton Homes Full time
About the Role
As a Customer Success Technician with Shazam Home Services, you will play a vital part in ensuring homeowner satisfaction and resolving issues efficiently. Your primary responsibilities include maintaining a daily routine of addressing homeowner concerns, conducting warranty maintenance visits, educating homeowners on home maintenance and warranty performance standards, and resolving minor conflicts between homeowners and trade partners.

Key Responsibilities:
  1. Maintain accurate records of homeowner interactions and warranty-related activities.
  2. Educate homeowners on home maintenance and warranty performance standards to ensure seamless transitions.
  3. Resolve minor conflicts between homeowners and trade partners through effective communication and negotiation.
  4. Analyze and address warranty-related issues promptly to minimize disruptions.
  5. Prioritize tasks effectively to meet deadlines and maintain high levels of customer satisfaction.

Requirements
We are seeking a highly skilled and motivated individual with strong people skills, including active listening, empathy, and adaptability. You should be able to communicate complex information effectively and work well under pressure. A valid state driver's license and reliable vehicle are also essential for this role.

What We Offer
In return for your hard work and dedication, we offer a comprehensive benefits package, including medical, dental, vision, 401K, life insurance, short-term disability, long-term disability, and employee assistance program. You will also enjoy time-off benefits, tuition reimbursement, and opportunities for professional growth and development.

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