Retail Operations and Customer Service Expert
3 weeks ago
We are seeking an experienced Assistant Store Manager to join our team at Roark. As a leader in a high-performing sales team, you will play a critical role in driving sales growth, improving customer satisfaction, and promoting company initiatives.
The successful candidate will be responsible for managing daily store operations, leading by example in delivering exceptional customer service, and contributing to strategic decision-making.
Key Responsibilities:
- Lead a high-performing sales team to achieve sales goals, improve customer service, and promote company initiatives.
- Manage daily store operations, including visual merchandising, inventory management, and cash handling procedures.
- Develop and implement plans to improve customer satisfaction, loyalty, and retention.
- Collaborate with cross-functional teams to ensure seamless execution of company-wide initiatives.
- Contribute to the development of training programs and processes to enhance employee knowledge and skills.
Requirements:
- Minimum 2 years of retail management experience, preferably in a similar role.
- Proven track record of driving sales growth, improving operational efficiency, and enhancing customer satisfaction.
- Excellent leadership, communication, and interpersonal skills.
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Retail Customer Experience Specialist
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Store Customer Service Specialist
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