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Lead Team Member

2 months ago

Schaumburg, Illinois, United States Apple Full time
About the Role

We are seeking a highly skilled and experienced leader to join our team as a Manager at Apple. As a Manager, you will be responsible for leading a team of sales floor associates, technical support specialists, and business team members to deliver exceptional customer experiences and drive business results.

Key Responsibilities
  • Team Leadership: Inspire and motivate your team to create ownership opportunities for customers, provide technical support and training, and work in partnership with the business team.
  • Operations Management: Oversee inventory management, visual merchandising, and other operational aspects of the store.
  • Talent Development: Hire, train, and develop team members in all disciplines, including sales, technical support, and business operations.
  • Customer Experience: Drive amazing customer experiences through team development and ensure that every customer interaction is positive and memorable.
  • Business Results: Contribute to the achievement of business objectives, including sales growth, customer satisfaction, and employee engagement.
Requirements
  • Leadership Experience: Proven ability to drive results through team development and leadership.
  • Customer Focus: Experience in delivering exceptional customer experiences and driving customer satisfaction.
  • Operational Skills: Ability to manage inventory, visual merchandising, and other operational aspects of the store.
  • Talent Development: Experience in hiring, training, and developing team members.
  • Business Acumen: Understanding of business operations and ability to contribute to business objectives.
Preferred Qualifications
  • Industry Experience: Experience in a customer-facing sales setting, preferably in the retail industry.
  • Leadership Skills: Proven leadership ability, with a minimum of five years of experience in a leadership role.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build and maintain relationships with team members, customers, and business partners.
  • Adaptability: Ability to adapt to changing business needs and priorities.
  • Flexibility: Willingness to work flexible hours, including evenings and weekends, as needed.