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Restaurant Operations Manager

1 month ago

Lynn, Massachusetts, United States Essex Resort Holdings Full time
Unlock Your Potential at The Essex Resort & Spa

Embark on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job—it's an opportunity to join a dynamic team committed to crafting unforgettable experiences.

Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family.

Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life.

Key Responsibilities:

1. Oversee the operation and staff of the restaurants to maintain the highest level of standards and efficiency.

2. Monitor and critique food quality and service levels.

3. Hire, train, and develop staff to ensure exceptional performance.

4. Forecast and schedule staff according to occupancy levels.

5. Track payroll and revenue daily.

6. Coach and counsel staff to achieve excellence.

7. Ensure the physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side-stations.

8. Monitor current inventories and assist with end-of-month inventories.

9. Order new products as needed.

10. Attend department head meetings, conferences, and pre-con meetings as required.

11. Conduct timely performance evaluations of staff.

12. Maintain profitability through forecasting and staffing.

13. Communicate with the Director of Food and Beverage, Director of Restaurants, General Manager, and other relevant stakeholders on upcoming events, promotions, new products, and more.

14. Handle guest complaints professionally and efficiently.

15. Provide a pleasant and efficient atmosphere for staff and guests.

Benefits:

At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally.

Employees classified as full-time year-round are entitled to participate in the following benefits after meeting the eligibility requirements:

  • Medical Insurance (with Employer contribution)
  • Dental Insurance (with Employer contribution)
  • Vision Insurance
  • Life & Disability Insurance (Employer paid)
  • Voluntary Life & Disability Insurance – for employee, spouse/domestic partner, and child(ren) (supplemental – paid by employee)
  • Medical Care Flexible Spending Account
  • Dependent Care Account (for Daycare, elderly care, or other dependent care)
  • Short and Long Term Disability Insurances
  • Accident Insurance
  • Critical Illness Insurance for employee and spouse/domestic partner
  • Paid Time Off
  • Bereavement Time

All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment.

Property Benefits:

Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides.

On Property Discounts:

  • Restaurant
  • Spa (on treatments and products)
  • Cook Academy

Other Discounts:

  • Memberships to The Edge Sports & Fitness
  • Stays at the hotel for employee, friends, and/or family
  • Movie tickets to Essex Cinemas
  • Essex Experience (varies by business)
  • Stays at other New England Inns & Resorts as part of the NEIRA program
  • Ski passes to Smuggler's Notch & Sugarbush/IKON

Other Benefits:

  • Complimentary use of the on-site fitness center
  • Complimentary use of the on-site Tennis courts
  • Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age)