Property Claim Representative

4 weeks ago


Arlington, Virginia, United States Travelers Insurance Full time
Job Summary

We are seeking a skilled Property Claim Representative to join our team at Travelers Insurance. As a Property Claim Representative, you will be responsible for handling property claims, evaluating damage, and negotiating on behalf of our customers.

Key Responsibilities
  • Provide quality claim handling throughout the claim life cycle while maintaining full compliance with internal and external standards and state specific regulations.
  • Resolve previously closed 1st party PI and BI Property claims that vary in severity and/or complexity.
  • Resolve inquiries from customers, contractors, agents or other participants on open or closed Property claims.
  • Participate in our Catastrophe Response Program which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states.
  • Complete virtual inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
  • Handle claims and other functional work involving one or more lines of business other than property.
  • Acquire and maintain relevant Insurance License(s) to comply with state and Travelers requirements.
  • Perform other duties as assigned.
Requirements
  • Interpersonal and customer service skills - Advanced
  • Organizational and time management skills - Intermediate
  • Ability to work independently - intermediate
  • Judgment, analytical and decision making skills - Intermediate
  • Negotiation skills- Intermediate
  • Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively - Intermediate
  • Investigative skills - Intermediate
  • Ability to analyze and determine coverage - Intermediate
  • Analyze, and evaluate damages - Intermediate
  • Resolve claims within settlement authority - Intermediate
  • Bachelor's Degree.
  • Customer Service experience.
  • Two years of outside property claim handling experience.
  • Excellent interpersonal and customer service skills with the ability to use sound judgement to analyze and resolve claims.
  • Ability to work independently, manage time, and prioritize multiple claims simultaneously.
  • Excellent written and verbal communication skills with the ability to negotiate, convey, and receive information effectively.
What We Offer
  • Health Insurance
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.


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