Tech Support Professional
2 weeks ago
We're seeking a highly skilled Technical Support Specialist to join our team in Orlando. As a key member of our support team, you'll provide top-notch technical assistance to end-users and education affiliates, ensuring seamless experiences with our online platforms and course materials.
About the Role:
This is an entry-level position within a fast-paced call center environment, ideal for individuals who enjoy helping others and thrive in dynamic settings. You'll engage with clients via phone calls, emails, chat messages, and virtual meetings, providing personalized support and solutions to their technical concerns.
Key Responsibilities:
- Provide first-level technical assistance to end-users and education affiliates
- Analyze problems to determine the quickest and most effective ways to address client concerns
- Routinely communicate across different mediums, including phone calls, emails, ticketing systems, and chat messages
- Maintain detailed records of daily interactions and troubleshooting efforts
- Collaborate with operational, technical, and education support teams to ensure successful issue resolution
Requirements:
- 1-3 years of experience in Tier I support or related field
- Excellent customer service and communication skills
- Ability to multitask, work independently, and as part of a team
- Familiarity with learning management systems, online platforms, and technical software
- Strong analytical and problem-solving skills
- Ability to type 40+ words per minute with high accuracy
What We Offer:
- A competitive salary of $44,800 per year
- A comprehensive benefits package, including medical, dental, and vision coverage
- A generous paid time off policy and holidays
- Ongoing training and professional development opportunities
Why Choose Us?
At TEKsystems, we value our employees' growth and well-being. Our commitment to excellence extends beyond delivering exceptional services to our clients. We prioritize creating a positive work environment that fosters innovation, collaboration, and career advancement. If you're passionate about making a difference in the lives of others and are eager to grow your skills, we invite you to join our team
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