Business Systems Analyst

2 weeks ago


Atlanta, Georgia, United States Expedite Technology Solutions LLC Full time
Job Title: Business Analyst III

The Business Analyst III will play a critical role in driving operational excellence and service optimization at Expedite Technology Solutions LLC. This individual will be responsible for analyzing complex business problems and developing actionable plans to improve service standards and delivery.

Key Responsibilities:
  • Identify and implement automation opportunities to enhance scalability and growth in QA efforts
  • Develop and report on operational metrics using SQL, SAS, Tableau, Access, and Excel to inform delivery station strategies and service standards
  • Lead process improvement initiatives for large and complex Airport Service projects
  • Collaborate with cross-functional teams to drive service standards development, QA program enhancements, and airport initiatives
  • Prepare weekly and monthly performance reporting and customer experience insights from various internal and external data sources
  • Identify service/quality issues and root causes, and drive continuous improvement in close coordination with Service Delivery teams
  • Measure and evaluate the efficacy of service standards and goals based on consumer trends, survey responses, and audit data
Requirements:
  • 5+ years of equivalent work experience
  • Strong technical skills in SQL, Tableau, Excel, Power BI, and Python
  • Excellent communication and interpersonal skills
  • Ability to transform analysis into actionable suggestions
  • Highly innovative and proactive problem solver
Equal Opportunity and Accommodation Statement:

Expedite Technology Solutions LLC is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We make employment decisions based on merit, qualifications, and abilities. We provide reasonable accommodations to applicants with disabilities and protected veterans throughout the recruitment and hiring process.



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