Healthcare Call Center Lead

7 days ago


Orange, California, United States Alignment Healthcare Full time
Job Title: Healthcare Call Center Lead

Alignment Healthcare is seeking a skilled and experienced Healthcare Call Center Lead to join our team. As a key member of our member services team, you will be responsible for leading a team of customer service representatives and ensuring that our members receive exceptional service and support.

Responsibilities:
  • Lead a team of customer service representatives and provide guidance and support to ensure excellent service delivery.
  • Develop and implement processes and procedures to improve member satisfaction and experience.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and analyze performance metrics to identify areas for improvement.
  • Provide coaching and training to team members to enhance their skills and knowledge.
Requirements:
  • Minimum 3 years' experience in a customer service or leadership role.
  • Proven track record of improving member satisfaction and experience.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Knowledge of healthcare industry and regulations.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Alignment Healthcare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.



  • Orange, California, United States Alignment Healthcare Full time

    Job Title: Healthcare Call Center LeadAlignment Healthcare is seeking a skilled and experienced Healthcare Call Center Lead to join our team. As a key member of our member services team, you will be responsible for leading a team of customer service representatives and ensuring that our members receive exceptional service and support.Responsibilities:Lead a...


  • Orange, California, United States Do It Right Plumbers Inc. Full time

    Job OverviewSalary Range: $80,000 - $96,000 DOEPosition Summary:At Do It Right Plumbers Inc., we prioritize exceptional service and the establishment of enduring relationships with our clientele. We are in search of a dedicated Call Center Manager who is enthusiastic about developing systems, processes, and teams from the ground up. This multifaceted role...


  • Orange, California, United States Alignment Healthcare Full time

    Job SummaryAlignment Healthcare is seeking a highly motivated and experienced Healthcare Operations Lead to join our Member Services team. As a key member of our operations team, you will be responsible for leading and managing a team of customer service representatives, ensuring exceptional member experience, and driving business growth.Key...


  • Orange, California, United States Lead Health Full time

    We are seeking a skilled Pediatrics - NICU Registered Nurse to join our team at Lead Health. As a leading provider of healthcare staffing solutions, we offer a unique opportunity for experienced nurses to take their career to the next level.Key Responsibilities:Provide high-quality patient care in a fast-paced NICU environmentCollaborate with...


  • Orange, California, United States Lead Health Full time

    We are seeking a skilled Pediatrics - NICU Registered Nurse to join our team at Lead Health. As a leading provider of healthcare staffing solutions, we offer a unique opportunity for professionals to make a positive impact on patient care while enjoying a high-paying and flexible lifestyle.Our ideal candidate is a compassionate and dedicated Registered Nurse...

  • Travel Nurse RN Lead

    2 weeks ago


    Orange, California, United States Lead Health Full time

    We're seeking a skilled Case Management Registered Nurse to join our team at Lead Health. As a Travel RN, you'll have the opportunity to make a positive impact on patient care while enjoying a high-paying and flexible lifestyle.Key Responsibilities:Provide exceptional patient care as a Case Management Registered NurseWork collaboratively with our team to...


  • Orange, California, United States Marquee Staffing - Healthcare Full time

    Job OverviewPosition SummaryThe Bilingual Healthcare Scheduler will oversee both incoming and outgoing tasks within our Call Center environment. Key responsibilities encompass call handling, appointment scheduling, authorization management, responding to inquiries, clinic-based scheduling, and various administrative duties. You will provide exceptional...


  • Orange, California, United States Eastridge Full time

    Job DescriptionEastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities.We are hiring a Quality Care Coordinator for a healthcare services company. For immediate consideration, please review the job requirements below.Job ResponsibilitiesMember...

  • Healthcare Liaison

    4 weeks ago


    Orange, California, United States AmeriPharma Full time

    Job OverviewSalary: $22 HourlyAbout AmeriPharmaAmeriPharma is a dynamic and expanding healthcare organization where your contributions are valued daily. We encourage innovative thinking, creativity, and productivity. We seek individuals who are enthusiastic about their roles and eager to evolve alongside the company.Benefits Offered by...


  • Orange, California, United States Planned Parenthood Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and clients, answering calls, scheduling appointments, and resolving issues in a timely and professional manner.Key...


  • Orange, California, United States Prospect Medical Holdings Full time

    Job DescriptionThe Referral Coordinator plays a crucial role in the healthcare operations team at Prospect Medical Holdings, responsible for preparing referrals and addressing stat line requests. This position requires strong organizational skills, attention to detail, and effective communication to ensure seamless coordination with the Referral Nurse and...


  • Orange, California, United States Benevolence Health Centers Full time

    Job OverviewWe are looking for a dedicated Healthcare Support Specialist to join our organization at Benevolence Health Centers. This role is essential in ensuring smooth operations and providing exceptional care to our patients.Key ResponsibilitiesManage incoming phone calls, coordinate appointment scheduling, assist patients during check-in, and gather...


  • Orange, California, United States Eastridge Full time

    Job SummaryEastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities.We are seeking a highly motivated and detail-oriented Healthcare Operations Coordinator to join our team. As a Quality Care Coordinator, you will play a critical role in managing...


  • Orange, California, United States Eastridge Full time

    Job OverviewEastridge Workforce Solutions is a prominent provider of workforce management solutions, dedicated to linking skilled professionals with significant career opportunities. We are currently seeking a Customer Service Representative for a healthcare services organization.Key ResponsibilitiesProvide assistance to customers via telephone regarding...


  • Orange, California, United States SHARP HEALTHCARE Full time

    Job Title: Lead Registered NurseJob Summary:Sharp HealthCare is seeking a highly skilled and experienced Lead Registered Nurse to join our Neuroscience team at Sharp Grossmont Hospital. As a Lead Registered Nurse, you will be responsible for providing leadership and coordination of shift operations in a defined clinical area.Responsibilities:Provide...

  • Referral Coordinator

    3 weeks ago


    Orange, California, United States Prospect Medical Holdings Full time

    Job DescriptionThe Referral Coordinator plays a crucial role in the healthcare industry, responsible for preparing referrals and addressing stat line requests. This position requires strong organizational skills, attention to detail, and effective communication with various stakeholders.Key Responsibilities:Process referral requests received and assigned...

  • Referral Coordinator

    3 weeks ago


    Orange, California, United States Prospect Medical Holdings Full time

    Job SummaryThe Referral Coordinator - Healthcare Specialist will play a critical role in ensuring seamless referral management processes for Prospect Medical Holdings. This individual will be responsible for preparing referrals, addressing stat line requests, and completing daily tasks/queues as assigned.Key ResponsibilitiesProcess referral requests received...


  • Orange, California, United States Lead Health Full time

    Unlock Your Potential as a Travel Nurse with Lead HealthstaffWe're seeking a skilled Case Management Travel Registered Nurse to make a meaningful impact on patient care. As a valued member of our team, you'll have the opportunity to work with a reputable healthcare organization in Orange, California.Key Responsibilities:Provide exceptional patient care as a...

  • Account Executive

    6 days ago


    Orange, California, United States American Textile Maintenance Full time

    Job Title: Account ExecutiveWe are seeking a highly motivated and results-driven Account Executive to join our team at American Textile Maintenance Co. As a key member of our sales team, you will be responsible for developing new business opportunities and building strong relationships with our customers in the healthcare industry.Key...


  • Orange, California, United States Lead Health Full time

    Position Overview:Lead Health is currently seeking a skilled traveling Cath Lab Radiology Technician to provide exceptional patient care. This role is essential for supporting healthcare facilities with their radiology needs.Key Responsibilities:- Perform diagnostic imaging procedures in the Cath Lab.- Collaborate with healthcare professionals to ensure...