Customer Service Lead

4 weeks ago


Mount Juliet, Tennessee, United States Burlington Full time
Customer Service Lead Role Overview

As a Customer Service Lead at Burlington, you will be responsible for directing cashier coverage and customer flow at the front of lines to ensure efficient service. This role requires strong leadership skills and the ability to communicate effectively with the management team to promote company updates and initiatives.

Key Responsibilities:
  • Direct cashier coverage and customer flow at the front of lines
  • Assist management team in communicating promotions and company updates
  • Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
  • Support training for cashiers and other team members

Requirements:
  • Strong leadership and communication skills
  • Ability to work effectively in a fast-paced environment
  • Excellent customer service skills

What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation package


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