Warehouse Customer Service Liaison

4 weeks ago


Mount Juliet, Tennessee, United States GEODIS Full time
Customer Service Representative Role at GEODIS

As a key member of our customer service team, you will be responsible for interacting with customers by phone, email, or in person to receive orders or changes in service. You will also be responsible for adjusting complaints concerning billing or service rendered, processing and inputting all customer orders and receipts, and coordinating special, last minute shipping requests with the transportation departments. Additionally, you will be required to trace orders as needed and notify customers of any activity concerning their merchandise. Your role will also involve reporting customer feedback to management to ensure continuous improvement of our services.

Key Responsibilities:
  • Interact with customers to receive orders or changes in service
  • Adjust complaints concerning billing or service rendered
  • Process and input all customer orders and receipts
  • Coordinate special, last minute shipping requests
  • Trace orders as required and notify customers
  • Report customer feedback to management

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