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Director of Senior Living Communities

2 months ago

Novato, California, United States Jobot Full time
About the Role

We are seeking an experienced Executive Director to lead our team of senior living community professionals. As a key member of our operations team, you will be responsible for overseeing the financial and operational performance of our communities, ensuring that they meet and exceed budgeted occupancy and financial targets.

Key Responsibilities
  • Financial Management: Evaluate financial reports, including revenue, expenses, care-fee expense ratios, and other key metrics and indicators, to provide guidance and oversight to community leaders.
  • Operational Excellence: Directly supervise, evaluate, train, and coach community leaders to maintain high standards of care, service, and financial performance, using established company policies and procedures in compliance with state and local regulations.
  • Team Leadership: Partner effectively with all team members, including community, regional, and home office staff, to ensure seamless communication and collaboration.
  • Performance Management: Evaluate performance and intervene to correct deficiencies in a timely manner to meet overall company performance objectives.
  • Service Delivery: Assure execution of services, including care, culinary, maintenance, housekeeping, activities, and programming, is of the highest standard.
  • Customer Service: Effectively communicate and resolve concerns and conflicts with residents, families, team members, vendors, or others with a high degree of professionalism and skill in customer service.
  • Policies and Procedures: Adhere to and direct community and regional team leaders to follow established policies and procedures.
  • Reporting and Analysis: Present current and relevant financial and occupancy data routinely and assist in setting goals and objectives to meet company expectations.
  • Representation: Represent the company to outside agencies, government agencies, and professional organizations.
  • Talent Acquisition: Take an active role in recruiting future team members, including sourcing, interviews, and selection as appropriate.
  • Issue Resolution: Respond to and support appropriate closure to concerns and issues related to residents, care, service, or team member relations.
Requirements
  • Multi-Site Experience: Required.
  • Data Analysis: Must have experience extracting data from multiple segregated data sets.
  • RCFE Administrator Certificate: RCFE Administrator Certificate and/or State of Nevada license, depending on territory.
  • Education: At least 2 years of college; Bachelor's degree in a related field is preferred.
  • Experience: 5+ years of experience working in an RCFE in an operations position.
  • Software Proficiency: Proficient with computer software systems, including Microsoft Office: Word, Excel, PowerPoint, and lead generating software, revenue and expense management. RealPage Accounting and Leasing & Rents, You've Got Leads (YGL), and ADP or other HRIS is preferred.