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Customer Service Representative

2 months ago


Sioux Falls, South Dakota, United States The Sherwin-Williams Company Full time
Job Summary

The Sherwin-Williams Company is seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving customer concerns in a timely and professional manner.

Key Responsibilities
  • Customer Service: Provide excellent customer service to internal and external customers, ensuring that their needs are met and exceeded.
  • Product Knowledge: Stay up-to-date on product features, benefits, and applications to effectively communicate with customers and make recommendations.
  • Problem-Solving: Resolve customer complaints and concerns in a fair and timely manner, ensuring customer satisfaction.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless customer service and sales processes.
  • Teamwork: Collaborate with colleagues to achieve sales goals and provide support as needed.
Requirements
  • Age: Must be at least 18 years old.
  • Authorization: Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Physical Demands: Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Availability: Must be willing to work all scheduled hours, which may include evenings and weekends.
Preferred Qualifications
  • Driver's License: Have a valid, unrestricted Driver's License.
  • Education: Have at least a High School diploma or GED.
  • Experience: Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Language Skills: Ability to read, write, comprehend, and communicate in more than one language.